Talkdesk all the way !
November 27, 2021
Talkdesk all the way !
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk has been a great choice to help us smoothly take our business global with [seamless] functioning, great support, and relevant functions. The tool has all the latest functionality and carries out complex customer call flows effortlessly. The simple and extremely intuitive interface has been helpful for employees to use all daily job functions easily and thus has [helped] in resulting in the most optimum productivity. The data and vast report options further help to make the best decisions to ensure the best product delivery and customer experience. Integration with other SAPs like Zendesk, salesforce and more, further puts it forward in the league of other crms. Multiple device usage has been a great feature to make sure that work from home in recent times is a piece of cake. The function also assures maximum productivity with 0 downtime experience so far
- Make call flows efficent
- Relevant report generation for improvement across LOBs
- Custom and flexible integration
- Ringing options
- Improved agent productivity
- Quicker customer response with less than 1 minute in most cases
- Single click multichannel customer data
- Simple search options
During the single downtime experience in over 15 months, the team responded quickly and was functioning smoothly again within 60 minutes
Talkdesk falls under a much premium category and is almost bot comparable to the other
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes