Team Lead Review
Overall Satisfaction with Talkdesk
Within our branch of the company, we use Talkdesk to assist new hire candidates with questions regarding the I9 process. If they have any questions regarding any part of the paperwork when onboarding. In other departments within the company, Talkdesk is used as a VoIP to help onboard new candidates.
Pros
- Good for VOIP services
- Has helped cut cost compared to competitors
- Communication within the company
Cons
- Tech is confusing
- Could have better tutorials
- Call forward is hard to understand
- Reduced wait time
- Reduced handle time
- Less dropped calls
During one of the most frustrating situations that occurred with Talkdesk, customer service provided me with exceptional support. I was so frustrated and confused with how to resolve my log-in problems, but Lorie in customer service was so sweet and friendly, she helped walk me through the process step by and was so patient. It really turned my day around to a more positive note.
- Google Hangouts (Classic) and monday.com
Talkdesk was just way more user-friendly than these competitors. [This is] ironic because these companies advertise being the most user-friendly. It took a while to make our company-wide selection and as someone who normally prefers Google products, I was not expecting to like Talkdesk as much as I ended up liking it.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Comments
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