Item: Talkdesk
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Talkdesk as an overall communication device both within our field and when needing to speak to dispatch or our main boss regarding issues that may arise within the field. Overall Talkdesk has helped tremendously with communication and effectively being able to keep in touch with other professionals within our office.

Pros and Cons

Communication
Problem solving
Technology advances

Calling is sometimes hard to figure out
Not initially user friendly
Tech issues

Return on Investment

More cost effective
Easier to communicate within the company
Helps advance our business

Usability

I gave this rating for many reasons. Some of those reasons could be described by noting the cost-effective price compared to other systems in Talkdesk's competition that charge exponentially more. Talkdesk seems to make more sense than other communication systems and the difference is obvious when you have tried any other systems.

Implementation Rating

Our company had a little bit of a rough start when first deciding to implement Talkdesk as well as trying to help our employees within the organization understand how to use Talkdesk. It itself also took some time to get credentials to the staff which caused an even longer delay

Exceptional Examples of Talkdesk Support

I have never had to use Talkdesk. I have however been present when office staff who is more tech-savvy had to reach out to Talkdesk for it support. Talkdesk seemed very knowledgeable as well as informative. The agent really helped resolve credentials issues that were completely confusing to us.

Alternatives Considered

Skype and Google Hangouts (Classic)

These programs were similar but different from Talkdesk. At first, I did not think I would like Talkdesk. Talkdesk took a while to get used to, however, once you get used to it, it can be very helpful. I originally thought I liked Google products more, however, Talkdesk is now our preferred system of choice.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Google Hangouts (Classic), Skype

Likelihood to Recommend

Talkdesk is well suited for communication especially within a larger company as it would allow for employers to keep tabs on their employees as well as communicate effectively with each and every employee. More cost-effective than most communication software systems. Very helpful for already tech-savvy employees within the company.

Simple man honest opinion

Overall Satisfaction with Talkdesk