Overall Satisfaction with Talkdesk
We use Talkdesk as our inbound/outbound phone software program. We also use it to report our agent's call metrics and calculate how many inbound and outbound calls they have had daily/weekly/monthly/etc. We have been able to see and calculate who is working, how much they are actually working, and who has talked with each caller, in what queue, and for how long.
- Indicates how many calls are in the queue
- Shows who is calling what line and when
- Shows a call log history
- The actual time someone called in-this is often a day or two off.
- Having the ability to empty a queue without having to take every call.
- Incorporating the old version with the new version!
- The ability to fulfill positions quickly
- We can monitor agent productivity very well
- The more folks we can hold in a queue at one time, the faster it is to roster for deployment
There isn't usually a lag time frame after Talkdesk loads. We are able to see real-time calls (inbound and outbound), every ring group we need to at once, and we can easily add and remove ring groups to different agents. Being able to see how many times someone has called in or we have called out to has assisted in our decision-making for staffing.
I don't mind the newest version of Talkdesk, but I did prefer the old version. It was difficult to learn how to maneuver and we have had a few connectivity issues, but for the most part, Talkdesk fulfills our staffing company needs and capabilities. It can definitely do more than other phone software I have used in the past.
Emergency response is incredibly important. We cannot efficiently fulfill the needs we are asked to, others do not get the assistance and oftentimes medical care they need. Talkdesk has made it possible for us to be able to respond quickly and efficiently to the needs of our staff and clients.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
Did implementation of Talkdesk go as expected?
Would you buy Talkdesk again?
Talkdesk has assisted with efficiency at the company I work for. I work for an emergency response staffing company and we must have the ability to be quick about getting positions filled for deployment as soon as we receive our orders from our client. We have had to fill thousands of positions at one time at the last minute's notice and Talkdesk has the ability to keep up with our needs.