Talkdesk is for Closers
June 24, 2025

Talkdesk is for Closers

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

It allows our team to speak with our clients and customers. Typically this is best used by our Support Staff to ensure our business needs are being addressed in a timely manner.

Pros

  • Audio
  • Connectivity
  • Simplicity

Cons

  • Connection can be static at times
  • Dropped calls
  • Smoother interface
  • Call volume is more efficient
  • Employees are able to be more productive and handle more customer issues
  • Dropped calls is typically low
It is easy enough as well as adaptable for the novice or experienced user.
  • Talkdesk Agent Assist
Only time will tell

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

It has an ease of use for new users or employees. Customers seem to like all interactions typically. Troubleshooting is typically simple which allows to get back to business quickly!

Talkdesk Feature Ratings

8.0
Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
8
Predictive dialing
8
Interactive voice response
8
REST APIs
8
Call scripts
8
Call tracking
8
Multichannel integration
8
CRM software integration
8
8.0
Inbound call routing
8
Omnichannel inbound routing
8
Recording
8
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Aunalisa Arellano | TrustRadius Reviewer
    Aunalisa Arellano
    (Vendor Representative) commented 6 months ago
    Thank you for your review Were glad to hear Talkdesks simplicity audio quality and ease of use are supporting your support staff and helping you serve clients effectively. We appreciate your feedback on connectivity and interface improvementsyour input is valuable and helps us continue enhancing the platform.

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