TeamViewer Makes Life Easier for Remote Support
June 21, 2021

TeamViewer Makes Life Easier for Remote Support

Chris Saenz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamViewer

I've implemented TeamViewer at multiple organizations from large to small size user groups. They have some of the best features for remote work and a plethora of technologies for various situations. We've used it for remote support, for accessing servers in secure networks, for collaborating with colleagues and vendor support personnel, and just personally for accessing home computers that I need to manage wherever I go.
  • Best remote desktop experience.
  • Collaboration features.
  • Mobile app is awesome!
  • Trial version is full-featured.
  • Remote Access setup is not very intuitive.
  • How the trial version determines "corporate use" is not always clear.
  • Better customer service for remote workers.
  • More effective IT response to troubleshooting remote issues.
  • Better collaboration within the organizations and with other organizations.
There are other meeting, screen sharing, and collaboration software products that do well, but in my opinion, TeamViewer excels in the most important aspects of screen sharing or remote support software. It has the most high quality audio/video performance, it has many collaboration tools that make working remotely more effective, and the onboarding process makes it so that support can be extended anywhere in an instant. When it comes to remote access and managing computers and servers remotely, TeamViewer has the best platform for managing those as a team and with consistently high performance.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Team Viewer does well in any scenario where high quality remote desktop is needed. It has worked well for us to support remote users' computers when they have issues with their local machine. I have also used it to access servers that reside within secure networks because the traffic is completely encrypted. I have also used it to simply have connection to servers and work and home computers from anywhere in the world. This comes in handy when on-call and need to reach certain computers and servers in a hurry and in a highly functional way.

TeamViewer Feature Ratings

Screen sharing
9
File transfer
3
Instant message
2
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
8
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Centralized management dashboard
7
Session record
5
Multi-platform remote control
7