Perfect tool when things have to be done remotely!!
June 21, 2021

Perfect tool when things have to be done remotely!!

Ramprasad Rangachary, PMP® | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamViewer

We use TeamViewer to transfer files between systems, chatting, remote access machines to install software or perform troubleshooting. The product is primarily used by IT team (network administrators, server administrators & service desk teams) to help both internal staff and customers. TeamViewer helps securely connect with internal and external system and carry out various sensitive operations.
  • Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
  • Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
  • One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.
  • [I feel] TeamViewer does not work well with Proxy servers.
  • Need for high speed Internet is another hassle. This has been detrimental at times when we are working on a remote session with customers who are in an average network coverage area [in my experience].
  • TeamViewer does not support full screen and high resolution monitors.
  • We save 10-15% of the time by not downloading files repeatedly on systems - dragging and dropping files from central locations saves on time and bandwidth
  • Whiteboarding makes it easier to explain complex situations to customers when on a remote session with them. This becomes all the more effective when there is a wider audience in the session and we have to get our points/thought process across
  • YOY we save close to 20% of the costs/time by not having our team travel to remote locations to install or patch something. Since we work in the Maritime space, it becomes increasing tangible when we have to patch something on a ship which is several miles in the ocean.
1) Ease of use
2) Intuitive design which has an elegance of its own
3) TeamViewer's ability to work across platforms is a huge positive - PC to PC, mobile to PC, PC to mobile, or mobile to mobile
4) End-to-End security offered by the platform is time tested
5) TeamViewer lets you share clipboard and this becomes super helpful when you are on remote sessions with users

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

TeamViewer is a great application offering ability to remote connect to system across the globe, easily transfer files, drag and drop files, team chatting, doing a audio/video conference/training, perform software installation and troubleshooting, Remote printing, Wake-on-Lan, ability to whiteboard, etc.

It is not recommended in setup where the internet connection speeds are average or below average.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
8
Initiate remote control from mobile
10
Remote management of servers & workstations
8
Centralized management dashboard
10
Session record
10
Multi-platform remote control
10