1. Home
  2. Remote Desktop Software
  3. TeamViewer Reviews
  4. User Review of TeamViewer
An innovative & useful tool for remote connections.
Updated July 20, 2022

An innovative & useful tool for remote connections.

Ejaz Hussain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We have been using TeamViewer mainly for supporting clients remotely. The best part about using this tool is its ease of usage & the right sets of features it provides. TeamViewer also facilitates us with a lot of advanced screen sharing capabilities along with a very high level of encryption. It eliminates any kind of in-person visit to the affected site as every possible troubleshooting can be done virtually over a call with the end-user. This in turn saves a lot of time & FTEs as well resulting in increased efficiency.
  • No issues establishing remote connection session even in low latency network.
  • Two-way files sharing capability.
  • Very easy to set up & manage the connections with unique session keys.
  • Flexible licensing costs.
  • More integration with third party tools are required.
  • Activities scheduling post remote connection is not possible.
  • Can optimize its UI for a better experience.
  • Version Compatibility is a major issue when connecting to a computer having the different version of the tool.
  • Reduced cost of overall IT support.
  • Increased productivity & efficiency.
  • Improved customer satisfaction score.
Used LogMeIn Pro at times, but I kinda have more inclination towards TeamViewer as it presents a lot more useful features with a good level of support comparatively.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

TeamViewer is well suited for those situations which demand urgent support to get the services up & running. Be it professionally or for personal use, it always comes in very handy wherein any technician or a person can initiate a remote connection with the intended user to fix their computer related issues virtually.

TeamViewer Feature Ratings

Remote Administration
9.6
Screen sharing
10
File transfer
10
Instant message
9
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
8
Session record
10
Multi-platform remote control
10

Using TeamViewer

The tool has always been immensely useful in terms of making a remote connection with the client desktop. The whole user interface gives us a seamless experience & thus makes using this tool more user friendly. Also, the overall feature set this has to offer makes it my go to tool,
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Remote Access
  • Screen sharing
  • File transfer
  • Pricing optins for a licensed product is a bit expensive.
  • larger size files can’t be shared or transferred.
  • The connection doesn’t work with proxy servers.
Yes - I find mobile version pretty useful and easy to use too. With almost all the same features that comes with the desktop version of this application,but more portability. The use case may differ from platform to platform but nonetheless the usability and the overall user experience remains the same.