TeamViewer, the secure bridge to your infrastructure
June 25, 2021

TeamViewer, the secure bridge to your infrastructure

Stefan Zuban | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

In our specific business, we use TeamViewer to enable external companies to perform IT Infrastructure support and maintenance in isolated VLANs. The infrastructure is composed of scores of PCs isolated and protected by IT security conventions and specific firewall rules, while running specific 3rd party software applications, object of support and maintenance by the provider.
  • Based on a cloud platform architecture it allows establishing securely and reliably remote connections between the initiator and the supported PC with 24/7 availability.
  • It addresses any OS type: Windows, Linux, Android, to name the ones in the scope of our business, and any device type PC, laptop, tablet, server, smartphone, to name a few.
  • It allows remote connection in complex IT network infrastructures, thank to the cloud access architecture.
  • Integration with specific Corporate 2FA infrastructure through specific APIs.
  • Secure session recording for legal reasons.
  • SMS notifications.
  • Addressed a serious business issue during the pandemic allowing remote access in complex network architectures, while on site support was prohibited.
  • Established solution easy to setup with the contractor with very quick time to market.
  • Session recording allowed to keep trace of activities, as one of the security pillars in a endpoint security perspective.
Along with TeamViewer we tested LogMeIn and RemotePC. In our environment we found LogMeIn offers a poorer user experience with more lag in the remote sessions in several circumstances, which was not the case with TeamViewer.
We also tested RemotePC. RemotePC is a fair tool, secure with good user experience, yet somehow we found that when it comes to features, mainly collaborative ones, we liked best TeamViewer.

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In our specific business, we use TeamViewer to enable external companies to perform support and maintenance in isolated VLANs for computers running specific 3rd party Voice recognition and translation software. In our heavily secured network architecture we didn't find any other means to achieve this through full remote access, mainly in this pandemic period where on site support was completely prohibited for non essential information systems.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Centralized management dashboard
Session record
Multi-platform remote control