TeamViewer - Highly recommended
August 02, 2021

TeamViewer - Highly recommended

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I have used TeamViewer for approx 10 years across organisations sized between 500-1500 as a remote support tool. I have had tried difficult products within that time (Log Me In, VNC, Remote Desktop, Quick Assist) but Team Viewer is simple to use and reliable. In terms of unattended support I don't think it can be beaten. It comes with a lot of additional functionality for management such as inventory, meetings and chat but the products primary function are why we buy this product.
  • Unattended support.
  • Fast, good performance.
  • Feature rich, able to remotely lock desktop, etc.
  • Remotely pushing out the product/updates is an area for improvement.
  • Has allowed for simple, universal access remotely.
  • User friendly product that means we can support staff quickly when required.
Team Viewer is one of the easiest and most powerful products that I have used for remote support, particularly the unattended support element to remotely access a machine without an end user. It is a market leader for a reason, it does what you need and so really it sells itself.

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We have used TeamViewer across multiple devices and platform from different versions of windows to various mobile phone types. Having that additional functionality of being able to remote into a mobile phone has been a huge benefit.
Security is extremely important, so using a trusted provider such as TeamViewer is vital.
TeamViewer is ideal for situations where you need access to a machine with or without a customer/user at the other end. Asking them to provide a connection code, going via the inventory to find it for yourself, or by simply making a record of what the connection ID is.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Multi-platform remote control