An easy way to set up remote access
October 19, 2021

An easy way to set up remote access

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I have used TeamViewer multiple times to access remote computers, sometimes supporting customers, sometimes diagnosing issues with production environments, some times running tests on development test environments. I have used it multiple times to connect to remote environments without many complications easily.
  • Easy setup of a remote connection.
  • Easily allow remote access to a third party.
  • Issues working via proxies.
  • Issuer sharing large files.
  • The fact that you need a very good internet connection for something as basic as remote desktop protocol.
  • The fact that you can easily set up remote access is a big plus so less time spent solving this problem.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

Having the ability to set up remote access in minutes will always be a big plus for any business. Now, security concerns, on the other hand, might raise some doubts about using it.
It's the bare minimum to use all of these security features when you are given access to one of your environments.
Use TeamViewer if you need to set up remote access to an environment and don't have a lot of time. If you are a more experienced person, take the time to set up Remote Desktop Access on your own. It's appropriate for you to help a user diagnose a problem, so you tell them to install TeamViewer. Another good scenario is if you want to allow multiple users access to a remote environment and control who enters and when. TeamViewer has some capabilities to restrict access for various users.

TeamViewer Feature Ratings

Screen sharing
8
File transfer
6
Instant message
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
6
Remote management of servers & workstations
Not Rated
Centralized management dashboard
Not Rated
Session record
6
Multi-platform remote control
Not Rated