Item: TeamViewer
Rating: 10
Author: Mark Weingarten

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

TeamViewer is great for remoting into my customer's systems and fixing issues without having to travel onsite. On many occasions, I am able to avoid traveling to the location by remoting in and figuring out what needs to be done. The best part is if customers give me full-time access I can support them without any interaction from them.

Pros and Cons

Pros

Always Online Connectivity.
Performing Functions Remotely.
Getting notifications if there are issues like Antivirus needs updating or the disk drive is almost full.
Great for quick support

Cons

I'd like to seeing lower price points for smaller vendors.
I'd like to see the ability to charge customers directly through TeamViewer.
I'd like to see better pricing options (monthly, yearly, lifetime, etc.).

Return on Investment

Positive impact because it allow me to stay productive and multitask.
It saves me fuel costs.
It allows me to eliminate travel time.

Alternatives Considered

Chrome Remote Desktop and GoToAssist Remote Support

Basically, Chrome Remote doesn't have the flexibility of TeamViewer, and GoToAssist is just too expensive. Only TeamViewer offers what I need at a decent price point. There is a reason why it is a leader in this vertical. I highly recommend them and suggest you don't waste time searching out competitive products.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Ease of Implementation

While TeamViewer is designed to be easy to implement on any device, often, I need to go on-site to load the program or I have to take too much of my time to walk through non-techies. It would be great if TeamViewer offered up just one simple link and easy email directions that could be sent to our customers without modification. It would make things much easier.

Security

TeamViewer's security features allow us to work with organizations that need to be HIPAA compliant and to ensure all of my customers know I am using a product that is safe and secure. This is very important as many of my clients are calling for phishing type problems and they need confirmation that when I remote in things are highly secure and I can only remote in if they grant me access.

Likelihood to Recommend

TeamViewer is a great service that allows me to remote into computers and fix many issues without having to drive over to the location. It allows me to offer discounted pricing and to avoid in-home or in-business visits during this COVID-19 pandemic. Of course, if there is a local connectivity issue I must drive over to the customer's site anyway.

TeamViewer Feature Ratings

Comments

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Ying Qin
(Vendor Representative) commented 2 years ago
Hello Mark, We are really pleased to know you have chosen TeamViewer for your remote access solution and we appreciate your recommendation!! TeamViewer is proud of serving everyone during the Pandemic period. We are glad to hear TeamViewer become a powerful tool for you to help your customers remotely. TeamViewer couldn't grow further and stronger, and have a better competitive advantage without the support from you! TeamViewer always puts Security and Privacy as the top priorities. Following this, we can ensure all users enjoy the best experience, stronger security, and the latest feature on TeamViewer by having regular software updates. We appreciate your honest feedback on TeamViewer‘s performance, flexibility and reliability. Once again, Thank you for choosing TeamViewer and we hope you enjoy using TeamViewer all the time! Stay safe and have a great day! Best, Ying/TeamViewer

I Highly Recommend TeamViewer For Your Remote Support Needs