Item: TeamViewer
Rating: 8
Author: Ankit Kumar

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

I'm using TeamViewer for many years, but during the lockdowns during the pandemic peak days, we all were mandated to work from home. Now, we are having most of our files on our office PC and then TeamViewer played a vital role, it allowed accessing the office systems via our laptop or mobile remotely.

Pros and Cons

Pros

TeamViewer works great in all the environments.
It works on Smartphones, Tablets, and Computers as well.
It can be also used to transfer files, chatting, video calling, remote printing, etc.
TeamViewer is one of the best solution for remote diagnosing.

Cons

Its premium pricing is subscription based, and is a little bit on the higher side.
It doesn't work as expected on slow internet connections, connection breaks so often.
Remote wakeup feature doesn't work on many systems.

Return on Investment

TeamViewer eases the remote diagnostic. Our IT team can help other employees remotely.
It saves a lot of our time and improve the productivity.
We can do other tasks remotely as well, like remote printing, and file sharing using TeamViewer. It works efficiently.

Alternatives Considered

AnyDesk and Remote Desktop Services

TeamViewer is a well-known brand. It doesn't limit us to specific hardware or operating systems. It offers various other services along with screen sharing.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Ease of Implementation

Implementing TeamViewer is an easy process. It goes as expected. Along with the infrastructure-based installation, we can easily install it on personal laptops or mobiles easily. Accessing the remote systems is also a piece of cake using TeamViewer. We can connect multiple devices in a single TeamViewer account to easily access any of them.

Security

We are using a two-factor authentication feature for improved security. TeamViewer by default takes care of the security by various means, before attaching any new device to your account, you will have to manually verify the device via email (and IP address) validation

Other Software Used

Google App Engine, TeamViewer Meeting (formerly Blizz), Shutterstock

Likelihood to Recommend

TeamViewer is well suited in any case where one wants to remotely access a device. It works great in most the use cases. It is one of the must-have software for employees who are working from home. This might be not suitable for you if you want to access a mobile from another mobile.

TeamViewer Feature Ratings

Comments

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Ying Qin
(Vendor Representative) commented 3 years ago
Hello Ankit, Thank you for the attractive recommendation of TeamViewer! We are proud of becoming a powerful remote access tool in helping you during the pandemic period and the time for working from home! Moreover, TeamViewer promotes extra security layers on account protection and connection security. We are happy to find out that you have set up two-factor authentication on the TeamViewer accounts. Thank you for highlighting the popular features of remote printing and file transfer from TeamViewer! We hope you will enjoy using TeamViewer as always and check out TeamViewer Community (https://community.teamviewer.com/) if you are interested in any support discussion. Best, Ying/TeamViewer

One of the best tool for remote dekstop services