TeamViewer for a cost effective remote access solution
June 10, 2022

TeamViewer for a cost effective remote access solution

David Melin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is used to access systems remotely where Citrix or a VPN solution is not available. It allows users to interact and continue work off-site, and it also allows users to access different platforms such as Windows and Macintosh systems. We have users connecting globally to access systems in smaller remote facilities and offices, it has become an effective tool during the pandemic.
  • Remote Console access
  • keyboard and mouse emulation
  • file transfer
  • Secure
  • like to see it used over an SSL connection
  • better costing models for smaller companies
  • saved travel costs
  • provided inexpensive remote access solution
  • provided remote administrative access
  • provide remote access for end users globally
I have used LogMeIn and versions of VNC in the past, but I found that TeamViewer is more stable, easier to implement, and provides consistent connectivity. Overall it is cost-effective and a more efficient product that can be implemented without the need to open firewall ports and can be installed easily by any end-user.

Do you think TeamViewer delivers good value for the price?


Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?


Would you buy TeamViewer again?


We were able to deploy TeamViewer for access to Windows platforms and OSX machines as well. We were able to have regular employees install the product easily. It allowed us to implement quickly and provided a low-cost solution. It allowed us to get remote access implemented and file transfer implemented quickly.
We have yet to implement any of these features but plan to implement two-factor authentication in the near future to make connectivity more secure as we use 2FA with our secure VPN and Citrix remote access solutions.
TeamViewer is most suited for small office footprints where the cost is less expensive than implementing a VPN solution or a Citrix solution. Team Viewer is perfect for small remote offices and offices that have no on-site IT support. In larger offices, a secure VPN or the use of Citrix is more applicable. I also prefer TeamViewer to use a VNC product as it is more secure.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Centralized management dashboard
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control