Money trap
October 11, 2022

Money trap

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We occasionally use TeamViewer to assist staff that work remotely, and some edge cases where clients need help with financial products.

Pros

  • Remote Assistance

Cons

  • Pricing / billing
  • Customer portal
  • Customer support
  • Negative Return on Investment - it cost more than its worth
In past years there was little competition in the remote assistance market, TeamViewer was the only viable option. These days, Quick Assist, is included with Windows 11 for free. AnyDesk is as good as TeamViewer for a third of the price. If you're a bit tech savvy, you can setup Microsoft Remote Desktop Connection without too much trouble. Chrome Remote Desktop is completely free, and does the job as expected.

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

No

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

No

TeamViewer was easy to implement.
We haven't
AnyDesk, Microsoft Remote Desktop Connection Manager (RDCMan), Chrome Remote Desktop
TeamViewer might be suited if your business is constant remote support. For any business that only wants to make occasional use of the product is is not good value for money.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
6.5
File transfer
8
Instant message
5
Access to sleeping/powered-off computers
Not Rated
Session record
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 3 years ago
    Hi TeamViewer user, Thank you for taking the time on reviewing TeamViewer! We are extremely sorry for the negative experience with TeamViewer. In order to understand better your concerns with TeamViewer and deliver a satisfying solution, we kindly suggest you get in touch with us on TeamViewer Community (https://community.teamviewer.com/) or the TeamViewer Support Team (https://www.teamviewer.com/en/customer-support/) to look into the possibilities? We will do the best to see how we can turn things around. I am hoping to hear from you! Best, Ying/TeamViewer

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