Great remote access software
October 03, 2022

Great remote access software

Matt Wipf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use it to connect to computers out in the shop. For example, if other employees have questions, we just log on and resolve the issues or questions. It is a bit expensive, but a great tool to get the job done in a quicker way. It solves a lot of extra steps. It is expensive but it's limitless on what can be achieved with it

Pros

  • It is great for unattended access. If i am out of the office I can connect to teamviewer remotely with my phone.
  • It is very easy to use and navigate.
  • Share files.
  • Virtual meetings.
  • Chatting with support via text box in bottom corner.

Cons

  • I would like to see it offered at a lower price.
  • Other then expensive there is nothing I dislike about it.
  • Mainly positive, it has helped us improve efficiently.
  • It has made us more efficient in the virtual world by being there to support employees right away without wasting time.
  • Having virtual meetings in lieu of in person.
TeamViewer is a 10 compared to the alternative. In office sessions are easy to set up but mobile and other users not within our organization takes too much time to set up for remote sessions. TeamViewer is ahead of the game compared to most features offered. Installation is also very easy and quick.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

We have virtual meetings which saves us travel time and makes everyone manage their time more efficiently. . Users can log on remotely if they need anything from there PC. Employees support and interact daily, making each other more efficient with their time and being more productive for the company. The dashboard makes it easy to keep track of activity from all the users implemented.
We do not take advantage of these features.
It is great for unattended access. It allows us to support one another since we are are working remotely, and in the office instead of running around from office to office, wasting time, it is very easy to pick up the phone and log on remotely and solve problems or give insight.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
9.6
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
8
Session record
10
Annotations
10
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 3 years ago
    Hi Matt, Thank you for contributing your honest feedback and experience with TeamViewer! We are grateful for the perfect rating generously given by you! At the same time, We are so thrilled to know that TeamViewer became a powerful tool for you to remotely connect to others and bring more convenience to work at the same time! Without your support and trust, TeamViewer can't become the all-in-one remote access solution with reliability and cross-platform flexibility. Lastly, we would like to invite you to join TeamViewer Community (https://community.teamviewer.com) if you have any troubleshooting questions. Welcome onboard with TeamViewer and we hope you enjoy the journey with us all the time! Best, Ying/TeamViewer

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