TeamViewer is something to have
June 30, 2023

TeamViewer is something to have

ian cambra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

we use TeamViewer to remote into our company issue laptops, desktops, cellphones to diagnose, troubleshoot, etc. saves a lot of time and energy for user to be working instead of coming to our offices to look at the issues they are having
  • Remote access is pretty easy
  • comes with anti-malware (partnered with malware bytes)
  • Monitoring
  • Sometimes it tends to freeze
  • newer interface needs to be more user friendly
  • gives us control to remote in when users are available to work with us
  • ROI has been ok
  • More visual aspect of the issues users are having
its easier to use, easier to management laptops and other devices, etc

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

it meets our needs by giving us the tools we need to help our end users. we are based in southern california and supporting different states as well. it has been helpful.

its easy to add laptops, desktop, etc
we have not enabled those features at this time
we over 1600+ employees across 7 states and troubleshooting issues with TeamViewer has been very helpful. it it used good for our people out in the field who are working with our clients. it gives us the flexibility to work with our remote users as well

TeamViewer Feature Ratings

Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Centralized management dashboard
9
Session record
Not Rated
Monitoring and Alerts
9
Multi-platform remote control
9