TeamViewer is something to have
June 30, 2023

TeamViewer is something to have

ian cambra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

we use TeamViewer to remote into our company issue laptops, desktops, cellphones to diagnose, troubleshoot, etc. saves a lot of time and energy for user to be working instead of coming to our offices to look at the issues they are having

Pros

  • Remote access is pretty easy
  • comes with anti-malware (partnered with malware bytes)
  • Monitoring

Cons

  • Sometimes it tends to freeze
  • newer interface needs to be more user friendly
  • gives us control to remote in when users are available to work with us
  • ROI has been ok
  • More visual aspect of the issues users are having
its easier to use, easier to management laptops and other devices, etc

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

it meets our needs by giving us the tools we need to help our end users. we are based in southern california and supporting different states as well. it has been helpful.

its easy to add laptops, desktop, etc
we have not enabled those features at this time
we over 1600+ employees across 7 states and troubleshooting issues with TeamViewer has been very helpful. it it used good for our people out in the field who are working with our clients. it gives us the flexibility to work with our remote users as well

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
10.0
File transfer
10
Instant message
Not Rated
Access to sleeping/powered-off computers
Not Rated
Session record
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hi Ian, We are really pleased to know you have chosen TeamViewer as your first and trusted remote access solution. We are so thrilled to know that TeamViewer became a powerful and reliable tool for you to remotely connect to others at the same time! Without your support and trust, TeamViewer can't become the all-in-one remote access solution with reliability and cross-platform flexibility. We would like to hear more about your feedback and experience using a new interface. Kindly share your feedback in our Community: https://community.teamviewer.com/English. Last, we wish you a pleasant journey with TeamViewer and Happy connections! Best, Ying/TeamViewer

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