TeamViewer annual price increases and limited feature set made me move away
May 10, 2023

TeamViewer annual price increases and limited feature set made me move away

Alexander de Vries | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

As an MSP, we use TeamViewer corporate to provide managed remote support to our customers. We solve technical support issues on windows and mac computers. We do this add-hoc with quick support and managed by installing an agent on the customers computers to provide unattended support. When people have a technical support problem, they can download the executable support file from our website for 1 time support

Pros

  • Well established brand
  • Connections are typically initiated well

Cons

  • Mobile support doesn't come as standard
  • Every year they keep increasing pricing which impacts my profits
  • Hard to reach their technical support
  • You can solve solutions remote without the need of going onsite
  • Annual price increases make it less and less interesting to use
AnyDesk is also a German company. It's easy to setup a session. Just with a couple of clicks. But the UI is horrible and very old. I also dislike that people that I need to support associate the tool with scammer since so many people do fraudulent activities with this platform since it's also for free
Splashtop is my preferred platform that I now have side by side. It's intuitive, cost-effective and come with mobile support as standard

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

No

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

No

It's a trial that you convert to a paid subscription. Product led product. So easy to use
The compliance isn't that important, but minimal feature set is important like MFA. However in teamviewer corporate there is NO SSO. You need to upgrade to tensor which is 4-6x as expensive. Security should be standard
If you use it for internal IT, this might be an ok solution
As an MSP where margins are always under pressure, I can't recommend. It's not as feature rich as other providers and I don't like the annual price increases. To make matters worse. There is a contract cancellation window. If you are too late with cancelling your subscription you are stuck for another year at a higher price

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
4.5
File transfer
5
Instant message
5
Access to sleeping/powered-off computers
2
Session record
6
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 3 years ago
    Hi Alexander, Thank you for sharing your honest feedback about TeamViewer! We are sorry to hear about the disappointment in the experience with TeamViewer but we would also like to turn things around. We kindly ask you to give us a call at: https://www.teamviewer.com/en/customer-support/. We will do our best to deliver the possibilities and satisfactory to you. I am hoping to hear from you. Best, Ying/TeamViewer

More Reviews of TeamViewer

  1. Home
  2. Remote Support Software
  3. TeamViewer Reviews
  4. User Review of TeamViewer