Item: TeamViewer
Rating: 8
Author: Amit Kumar

Use Cases and Deployment Scope

TeamViewer is the latest system-sharing software that provides support to our customers belongs from remote locations when they face problems with their car system we use TeamViewer to connect their car's computer to ours and then diagnose the problem in a better way. This saves a lot of time and travel costs for me and my team and also allows us to provide our customers with the best and most convenient service creating a good image of the company also.

Pros and Cons

Helps us in doing video conferencing when needed
Files can be accessed and shared between different systems
All data stored in our highly encrypted for the safety.

The connection between different systems can be improved to avoid buffering and lagging while working.
If it would have a tool to operate the other person's computer control of the mouse and keyboards then that would have been much better.
Some features are quite difficult to locate due to their complex interface

Return on Investment

We are now able to troubleshoot our business problems more quickly and effectively without having to send our professionals to the customer's location
It has boosted customer satisfaction to a larger percentage.
Collaboration has been much easier now with our teams as well as customers

Alternatives Considered

Skype

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Ease of Implementation

As it has helped us in connecting with a wide range of devices together and made collaborations much easier and more effective. The installation of the software is also quite easy so I will say that it is the platform which has helped us to mange our growing business and workforce

Security

We have mainly the platform TeamViewer for the security improvisation of the company. We also believe that these features are essential for protecting our data and our employees in the long run.

Other Software Used

Skype

Likelihood to Recommend

When we train our new employees on how to detail and wash cars, during the training period we take the help of TeamViewer to connect with their computers and show them how to become professionals in the services which we provide and also this is more efficient than training them individually one by one which takes a lot of time and less efficient, now we can do the bulk training together at once but the main issue which we face during training is the physical interaction which highly lacks and make some of the parts of training are difficult to convey and make them understand.

A platform that helps to educate multiple professionals at once.

Overall Satisfaction with TeamViewer