Teamviewer is pretty good, maybe a tad expensive, but good
January 23, 2024

Teamviewer is pretty good, maybe a tad expensive, but good

Ryan Prutsman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I was very satisfied. I have no quarrels with the implementation. It all went very smooth because my department is one person. So I just downloaded and installed it on my computer then I was good to go. I have had no issues since and I am very satisfied with TeamViewer.
I use Teamviewer to remote onto my colleagues computers in other cities and offices to help them install audiology software and fix IT issues with their computer. I do enjoy Teamviewer as it makes it easy to do this and I never have any issues.

Pros

  • Help fix IT Issues
  • Log onto someones PC
  • Download Software

Cons

  • Less expensive
  • More capabilities
  • Different plans to choose from
  • cost savings from not having to travel
  • improving business processes
  • fixing IT issues in house help save money
1 month
none

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

8 pretty easy to implement. I had no issues. It was pretty straight forward and simple. If you have any issues they seem pretty easy to figure out how to get around. Teamviewer just downloads and installs on your computer and then you are good to use it. It would be nice to automatically remote into pcs that you have accessed before
Yes, HIPAA. We are an audiology clinic, so we need to abide by HIPAA policies, and we are able to use Teamviewer and still abide by HIPAA. HIPAA is a very important aspect of our business to abide by and it seems like Teamviewer allows us to always abide by HIPAA.
It is well suited for IT issues if you are working remotely from your colleagues. It helps me download audiology software on their computers and help them fix IT issues on their computer they don't know how to fix that I do. I do not work in the same offices as a lot of the people I work with so Teamviewer really helps

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
6.5
File transfer
7
Instant message
7
Access to sleeping/powered-off computers
7
Session record
5
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello Ryan, We are pleased to know you have chosen TeamViewer for your remote access solution! Thank you for trusting TeamViewer as a powerful tool for helping you. Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in the TeamViewer Community! Best, Ying/TeamViewer

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