Item: TeamViewer
Rating: 9
Author: Verified User

Overall Satisfaction with TeamViewer

Implementation Rating

As I mentioned earlier, I'm the administrator managing the TeamViewer of our organization. We have taken a TeamViewer enterprise subscription with 1000+ licenses. We have implemented the whole SaaS setup with the help of the vendor technical team. We are currently looking to implement TeamViewer in other territories as well it is delicious for me to work with such a great product.

Use Cases and Deployment Scope

I believe that everyone uses the TeamViewer application at least once in an IT career. It is one of the most popular instance remote support and management tools for taking remote applications, regardless of the version of the system. It has a web version and a mobile version, as well as its apps. It provides a secure communication channel between the source and receiver system with encrypted data communication. Along with remote management, TeamViewer also provides support for endpoint protection, asset management, mobile device management, etc.

Pros and Cons

Pros

Secure remote management.
Application platform independence.
Assect, endpoint and mobile device management.

Cons

More features for enterprise subscription.
Customer service.
Add on features like screen recording,group call etc.

Return on Investment

Per license cost bit more.
Not many features compare to other competitors.
Services and security.

Alternatives Considered

AnyDesk and Ammyy Admin

I also used other remote management tools, but I can feel the difference after using TeamViewer. Like easy management, multiple sessions, and the ability to connect with different services simultaneously, these features continuously make TeamViewer different from others. They are adding new features to their product. Cost and services are the other factors influencing TeamViewer's choice over other remote tools.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

Our organization is compliant with iso 27001. Also, our product complies with HIPPA, DSA, and iso security standards. The TeamViewer application provides features like single sign-on, HIPPA, and soc 2, which help us make wiser decisions. It also helps auditors to make necessary decisions. We are looking for TeamViewer to keep their product more secure.

Other Software Used

Microsoft Teams, Google Meet

Likelihood to Recommend

I've been a subscriber and administrator of the TeamViewer application since 2106.im still using it, and I'm heavily dependent on that application. As an IT engineer using TeamViewer, I easily connect with different offices and work together. Now, TeamViewer also provides services like TeamViewer remote, TeamViewer tensor, and TeamViewer Frontline services for different organizations to their various needs. Endpoint protection with third-party vendors is also a popular option for small-scale organizations.

TeamViewer Feature Ratings

Comments

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Ying Qin
(Vendor Representative) commented a year ago
Hello TeamViewer user, We are thrilled to know you have chosen TeamViewer for your first remote access solution! Thank you for trusting TeamViewer as a powerful tool for helping you and your organisation. Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer

Take remote with TeamViewer.