Go to tool for technical/non-technical users
March 11, 2025

Go to tool for technical/non-technical users

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I do not have any insights regarding the same as I was not involved in the implementation. However, the implementation done by the engineers has been great so far and it works well. It has a complex process and configuration so, it requires expertise to make it accessible for everyone.
Well with TeamViewer it is easy to troubleshoot and train new joiners as the organization has a remote setting for work. It has secure remote access to the devices which makes it safer and has minimum downtimes which happens rarely. Additionally, it has an easy to understand user interface which makes it a beginner friendly tool.

Pros

  • TeamViewer provides a secure connection to access teammates and clients devices with higher efficiency.
  • It has end-to-end encryption and multi-factor authentication to make sure the data is protected at all costs.
  • It also can access the devices remotely even when the user is not present, so the efficiency remains intact.

Cons

  • There can be occasional connection drops when the internet speed is slow, or the system is connected to a mobile internet connection.
  • The user interface is friendly however, rigid interface which makes it difficult to customize it according to the organizational needs.
  • Also, it can be expensive for smaller organizations with less than 50 employees to have less budget to spend.
  • It eliminates the need for a person to visit the site physically and, saves a lot of time and money.
  • Also, it has meeting and training features which can be very helpful in conducting sessions for new updates.
  • TeamViewer ensures the issues are resolved quickly and improves productivity efficiently.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

Well, TeamViewer's security features are exceptional, and it ensure that it complies with the policies. I have been using multi-factor authentication to protect the system from unauthorized access. The security certifications make sure the data is handled securely. Moreover, it also has role-based controls so the access is based on job role and only certain people can access the critical assets.
It suits well when the organization has remote setting of work and has clients outside the reach physically. It allows for quick troubleshooting and training sessions online without any hurdle. However, it may not work well if one has low internet speed and has a low spec system since its a resource intensive tool.

TeamViewer Feature Ratings

File transfer
8
Instant message
8
Access to sleeping/powered-off computers
Not Rated
Session record
8
Not Rated

Comments

  • Valeria Di Prisco | TrustRadius Reviewer
    Hello TeamViewer User Thank you for sharing your experience with us. Regarding slow connection we suggest ensuring that both sides have the latest version of TeamViewer available on our website. If this is the case resetting the devices and if its possible also resetting the WiFi could solve the issue. Therefore we would like to invite you to click on the following link where you will find a users guide to make your journey in TeamViewer easier httpswww.teamviewer.comenglobalsupportknowledge-baseteamviewer-remote Best regards ValeriaTeamViewer

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