In my opnion, Avoid. Predatory cancellation practices and updates that confuse technicians and users alike

Implementation was fairly straight forward, but when the new versions came out they often confused my clients and staff. In trying to make things flashier they reduced usability and introduced complexity when it wasn't needed.

When it was good, it was good, but that was years ago. TeamViewer used to be a leader in the remote access space and I was a happy customer for many years. The last few years of updates have caused major issues for us which caused countless hours of pain and troubleshooting. How they managed to make the product worse overtime is beyond me.

What's even more terrible is my experience when trying to cancel. It took me multiple weeks to even learn how to do this, and I finally learned that there is an entirely separate account and website that governs the billing side. It appears to me that they used to have a normal cancel button in the main TeamViewer dashboard (where you do 100% of the functions of the service) but they moved it somewhere else. The whole process was unnecessarily difficult, but makes sense to me if they are intentionally trying to make it hard to cancel.

Once you do cancel, you may learn that they claim you need to notify them 28 days before the renewal date or you owe them whatever new price they choose for another full year of service. I think it's criminal, and there are hundreds of complaints of this on the Better Business Bureau, their Google pages for their Florida and Germany offices, and on the web.

My advice is to stay away from any company that relies on, in my opinion, predatory contract and cancellation practices, especially now that, in my opinion, their remote services are outclassed by so many other providers.