Boost your productivity with this great remote support solution.
May 07, 2025

Boost your productivity with this great remote support solution.

Sushant Vardam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

The implementation of TeamViewer in our company was completed as scheduled. Installation and configuration in the user system were simple and less time-consuming. Support provided by TeamViewer team was exceptional. We created TeamViewer accounts directly from active directory by using the TeamViewer active directory connector, which was the most time-saving and extraordinary feature of TeamViewer.
We use TeamViewer in our company for remote IT support. With TeamViewer, we can connect to the user device remotely and identify and resolve system-related issues instantly. Instead of being physically present, we can perform regular tasks remotely, like software installation and updates, training sessions, etc.

Pros

  • It lets you connect to the user device remotely and identify & resolve system-related issues instantly.
  • With advanced features, it provides you greater control over remote session.
  • It is compatible with multiple OS platforms.

Cons

  • It costs you little bit higher than other solutions.
  • Vulnerable if credentials are shared with an unauthorized person carelessly.
  • It enabled us to identify and resolve system-related issues instantly.
  • It boosts our productivity by enabling us to resolve system-related issues remotely.
  • By offering advanced features, it enhanced our remote support experience.
We choose TeamViewer due to its features and reputation.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

It is an appropriate solution for every type of business. Whether you are individual, professional, student, or an organization, it is a best remote support solution for you. Anyone without technical knowledge can use it easily. It comes with great advanced features that provide you with greater control over remote sessions than any other tool.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
10.0
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Session record
10
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Valeria Di Prisco | TrustRadius Reviewer
    Valeria Di Prisco
    (Vendor Representative) commented 5 months ago
    Hello Sushant Thank you for your rating and for sharing your experience with TeamViewer We are so thrilled that TeamViewer has become a powerful tool that helps you with your daily tasks. Regarding your concern about TeamViewer security when sharing your ID and password with an unauthorized person it is valid and this is why our developers have come up with a more secure feature Session links. Please click on the following link where you will find all the details about how to work with them httpscommunity.teamviewer.comEnglishdiscussion129996the-advantages-of-session-links-over-id-and-password-sharingutm_sourcecommunity-searchutm_mediumorganic-searchutm_termsessionlinks And about the prices we suggest you contact our sales team in order to evaluate your requirements and budget and analyze which option best suits your reality. For details httpswww.teamviewer.comenglobalcontact-sales We wish you a pleasant day ValeriaTeamViewer

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