Item: TeamViewer
Rating: 9
Author: Devendra Kumar

Overall Satisfaction with TeamViewer

Implementation Rating

The implementation was really well supported by their teams and was really well planned as in implementation our in house teams were also involved to ensure smooth and fast Deployments. it was fully implemented in 3 weeks from the day we purchased it from them. The support we got was really commendable and i really appreciate the efforts they have put in.

Use Cases and Deployment Scope

The most important use case of using TeamViewer is that its used as a remote access and support solution to enhance productivity, streamline IT support, and enable secure collaboration across all our locations it has also shown some really good features in support to improve Productivity and efficiency such as Remote Workforce which helps employees of our Organization working from home or remote offices need IT assistance without physical access as well as TeamViewer allows IT teams to remotely troubleshoot issues, install software, or configure systems. we have been using it since 2020 and no issues reported so far with it and it does what it promises.

Pros and Cons

Pros

Remote access support
Instant connections for a detailed and fast resolutions
Secure External Collaboration

Cons

Unattended access
latency
Bugs, glitches

Return on Investment

Increase in remote productivity by 38%
increase in remote connections and efficiency
Decrease in time taken to perform tasks Remotely

Alternatives Considered

TSPlus and AnyViewer

The main reason why we have chosen TeamViewer over others was its high end support system and robust technologies. along with some really good features in competitive pricing which was again a gamechanger.
The user interface is great and tracking things has been made so easy by its clear dashboards. as compared to other platforms its less complex and more easy to learn making it more user loved and friendly for the end user.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

Asana, AlphaSense, Miro

Likelihood to Recommend

The thing is that the Team viewer is a gamechanger when it comes to High-Security Enterprise Environments as it provides a high secured platform and as well as TeamViewer offers robust encryption, its history of vulnerabilities (e.g., CVE-2020-13699) and phishing risks make it less ideal for highly regulated industries like defense or banking, where stricter alternatives (e.g., VPNs or zero-trust solutions) may be preferred . Secondly the pricing is again a gamechanger as its always user friendly no matter what the use case is they always have something great to offer. been using it since 2020 and we feel that they are one of the best in this segment .

TeamViewer Feature Ratings

Comments

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A must have Software Extremely well Remote collaborator TeamViewer