Item: TeamViewer
Rating: 9
Author: Verified User

Overall Satisfaction with TeamViewer

Implementation Rating

For long-term engagement setting up unattended access on the client side saves time and prevents coordination delays. Always verify that TeamViewer is launched with administrator privileges on the client's end for smoother execution of scans and tasks. Communicate early with the client's security to whitelist TeamViewer and ensure compliance with their access control policies.

Use Cases and Deployment Scope

I use TeamViewer primarilty to support our infrastructure VAPT engagement for multiple clients. As part of the assessment process, I need secure and remotr access to the clients' internal network to perform IP scans and other activities. TeamViewer enables us to access without the need for complex VPN setups. This helps me overcome the challenge of physically accessing client environment, allowing me to conduct thorough assessment regardless of geographic location.

Pros and Cons

Pros

TeamViewer allows us to quickly connect to client machines without the need to configure firewalls or setup VPN.
TeamViewer support a wide range of operating systems like windows, Linux or macOS etc. This flexibility is crucial when scanning diverse environment during VAPT engagements.
TeamViewer provides end-to-end encryption, two-factor authentication and session logging which align with our compliance and security requirements.

Cons

During long assessment TeamViewer sometimes times out due to inactivity, which can disrupt automation tasks or batch scanning activities. Customizable timeout setting.
Role-based access controls would improve security, especially when client want to restrict what tester can access.
Improved adaptive streaming or a low-bandwidth mode optimized for command-line tasks would help mitigate these issues like some client locations with unstable or low-bandwidth internet connections.

Return on Investment

A typical on-site assessment might cost between $200 to $1000 depend on client location for travel and accommodation per consultant.
Using TeamViewer, we can perform the same work remotely at zero travel cost.
TeamViewer has translated to a 40-60% reduction in project overhead for many engagements.

I started seeing economic benefits from using TeamViewer almost immediately within the first one to two client engagement. Because our work involves infra VAPT for client located in different regions, remote access is essential. By using TeamViewer, we were able to eliminate travel related expenses.

Alternatives Considered

AnyDesk, Chrome Remote Desktop and RemotePC

Very easy, no advanced config needed. Highly reliable even on low bandwidth. Strong encryption, 2fA session logging. Work on cross-platfrom like windows, Linux, macOS etc. Smooth even under average network. Session recording, unattended accessc and chat. Strong enterprise support. Built-in fast drag-and-drop support that will make easy to file transfer.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

AnyDesk, Chrome Remote Desktop, RemotePC

Likelihood to Recommend

A client doesn't have a VPN or secure remote access setup but I need to perform internal IP scanning and enumeration like 1) Quick remote desktop access. 2) No firewall reconfiguration needed. 3) Secure and encrypted session for accessing tools like Nmap, Nessus or manual testing. Allows shared sessions where both parties can interact. Chat feature and session recording help maintain transparency and documentation.

TeamViewer Feature Ratings

Comments

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