Great tool for remote access.
March 03, 2026

Great tool for remote access.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Overall, I thought that the implementation process was easy and the unique .msi installation was easy and convenient. The installation package is configured to be automatically assigned to our unique account, with settings such as "launch at startup" and "allow easy access" already in place.
We use TeamViewer as a remote access tool for all of our end users' workstations. We also use it to deploy patches and .msi packages. We can also incorporate our TeamViewer licenses into our RMM tool, Atera, for additional access to our remote devices. Being able to push OS patches and proprietary software packages without the end users being connected to our domain-controlled network has been a game-changer.

Pros

  • Remote access.
  • Patching
  • Installation deployment
  • Scripting
  • Monitoring

Cons

  • Auto update.
  • Interface
  • Multiple windows.
  • Ghost mode.
  • Time savings.
  • Cost savings.
  • Ease of access.
It took no time at all to start seeing economic benefits. Removing the need to travel to different office sites or end-user locations to provide remote assistance saves time and money. It has made the entire process far more efficient.
TeamViewer is a little more robust than many of the other options that we have compared it to. The patching and package deployment option alone sets it apart. The ability to conduct file transfers from machine to machine also gives it an edge where other options have come up short.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

It's great for remote access in a pinch. Not the best for using multiple displays. This is a great tool if you need to deploy OS patches, driver updates, and other forms of software. It does not work particularly well if you are trying to see everything on multiple screens at once, if the end user is using more than one monitor.

TeamViewer Feature Ratings

8.3
Attended device access
10
Unattended device access
10
Mobile device access
5
Virtual device access
10
Multiple-display support
5
Multiple concurrent sessions
10
7.5
Camera sharing
8
Session transfer
7
8.0
File transfer
7
Instant message
9
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

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