TeamViewer - Remote Access Solution and what you need to know
March 09, 2026

TeamViewer - Remote Access Solution and what you need to know

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

It's pretty straightforward to download, install, and deploy the tool and does not require technical knowledge. The option to run TeamViewer on the go without ever installing it is also a great plus point. It makes it very easy when supporting new or a user with limited computer know-how.
Remote support is a must have for our managed IT services to provide remote support to our clients and solving their problems quickly and easily. We utilize tools like TeamViewer to remotely access our client computers; whether they are at home or at any branch office. It saves travel time, which allows us to quickly and efficiently access their devices without meeting in person. With quick troubleshooting, IT team's productivity is improved greatly: meaning closing raised tickets fairly quickly, meeting our SLAs.

Pros

  • TeamViewer is stable and works well, even with low internet speed.
  • My non-technical clients can install this easy to use tool quickly and share their ID with me for support.
  • Cross platform availability.
  • Multiple session windows at a time.
  • File Transfer capability.

Cons

  • Limited session times for non-professional usage.
  • Licensing cost is high.
  • MFA with multiple options to choose from would be great.
  • Its easy to download and install even for users with limited technological knowledge
  • It is a well know tool in market so each user has probably heard of it and doesn't raise suspicion of false motive
  • Tool is available for almost every platform out there
  • It can support multiple session without affecting performance
  • Saves travel time and cost
Almost instantaneously as the free tier, albeit with some restrictions, was fairly sufficient to support remote client base
TeamViewer is a go-to product for almost all newbies and smaller organizations, allowing multiple simultaneous connections and the ability to transfer files, letting you serve multiple clients at once.

Do you think TeamViewer delivers good value for the price?

Not sure

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

TeamViewer is well suited for:
> Providing support remotely to end clients/users
> Helping users at remote branches and different locations
> Troubleshooting users issues
> Setting up client and server machines remotely without needing to be physically present there.
> It works well for remote trainings and demonstrations.

Scenarios where it is less appropriate:
> Licenses cost can feel higher for small organizations
> Free version limits the session time and number of devices, making less suitable for basic users

TeamViewer Feature Ratings

8.8
Attended device access
8
Unattended device access
10
Mobile device access
7
Virtual device access
10
Multiple-display support
10
Multiple concurrent sessions
8
8.0
Camera sharing
Not Rated
Session transfer
8
7.8
File transfer
10
Instant message
9
Access to sleeping/powered-off computers
2
Session record
8
Annotations
10
5.0
Third-party software integrations
5
8.0
Role-based user permissions
8

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