Item: TOPdesk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It's a great way to manage incidents and changes. Also, a great product to keep track of a CMDB which makes it all very organized.

Users and Roles

500 - Everone uses TOPdesk. Most support engineers use the practitioner side of it and the rest of the colleagues use the self-service module.

Pros and Cons

Very well organized for incident and change management
Great way to manage a CMDB

It's a bit hard to find all the features if you're an admin and new to the product. Could be a little bit more specific

Return on Investment

I can't give any specific answer on this question im afraid.

Alternatives Considered

BMC Remedy Asset Management

It's way more userfriendly.

Support Rating

I haven't really spoken to the support side of TopDesk but they are alright. Questions are answered quickly enough so I have no problem with it at all.

TopDesk is still one of the best tooling software for incident management and change management without getting lost in a jungle of information. The possibilities within TopDesk are almost endless and you can fit the software in a way you like it for your company. The only con is you need someone with proper TopDesk knowledge to get the best out of it as the back end is pretty advanced, but once that is done it's 100% worth it.

TopDesk is a bit expensive but it's worth every penny!

Likelihood to Recommend

I can't imagine myself in a support environment without TopDesk. It's plain but very user-friendly.

TopDesk! Can't imagine my work space without it!

Overall Satisfaction with TOPdesk