TopDesk! Can't imagine my work space without it!
Updated September 11, 2020
TopDesk! Can't imagine my work space without it!

Overall Satisfaction with TOPdesk
It's a great way to manage incidents and changes. Also, a great product to keep track of a CMDB which makes it all very organized.
500 - Everone uses TOPdesk. Most support engineers use the practitioner side of it and the rest of the colleagues use the self-service module.
- Very well organized for incident and change management
- Great way to manage a CMDB
- It's a bit hard to find all the features if you're an admin and new to the product. Could be a little bit more specific
- I can't give any specific answer on this question im afraid.
It's way more userfriendly.
TOPdesk Feature Ratings
Using TOPdesk
3 - After the implementation of TopDesk we got a few application managers that went allong with the implementation to get the feeling of TopDesk better and eventually support it. We made up our own documentary for the modules that are important for our company and where we think we needed to be able to give proper support to our employees if they have any requests or incidents in and around TopDesk.
Thanks to the easy use of TopDesk they quickly got the hang of it and they can support it almost perfectly.
Thanks to the easy use of TopDesk they quickly got the hang of it and they can support it almost perfectly.
- Incident management
- Change management
- CMDB
- 2 environments setup for the IT departure as the Facility Departure.
- Let users order their own products
- The easy way of creating a ticket by the customers itself
- The overall clean look!
- Getting everyones wishes right away and build an environment around that
- Limit the things that people can do so you'll keep in control as an admin
- Too much information is not always transparent.