TOPdesk
Top Rated
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TOPdesk
Overview
Recent Reviews
Reviewer Sentiment
N/A
Positive ()
N/A
Negative ()
Awards




Popular Features
View all 13 featuresOrganize and prioritize service tickets (140)
8.8
88%
Configuration mangement (109)
8.7
87%
Self-service tools (129)
8.1
81%
ITSM reports and dashboards (114)
7.8
78%
Reviewer Pros & Cons
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Pricing
View all pricingEntry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
Features Scorecard
Incident and problem management
8.1
81%
ITSM asset management
8.3
83%
Change management
8.0
80%
Product Details
What is TOPdesk?
Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Video
The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support (formerly Bomgar)
- Microsoft System Center Configuration Manager (SCCM)
- Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite)
- Ivanti Endpoint Manager (formerly LANDESK Management Suite)
- RES Service Automation
- Microsoft Active Directory
- UMRA Access & Identity Management
- Mavim Rules
- ISM
TOPdesk Competitors
TOPdesk Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 5% |
Mid-Size Companies (51-500 employees) | 55% |
Enterprises (more than 500 employees) | 40% |
TOPdesk Technical Details
Deployment Types | On-premise, SaaS |
---|---|
Operating Systems | Windows, Linux |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Global |
Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Comparisons
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Frequently Asked Questions
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
What are TOPdesk's top competitors?
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
What is TOPdesk's best feature?
Reviewers rate Organize and prioritize service tickets highest, with a score of 8.8.
Who uses TOPdesk?
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
Reviews and Ratings
(290)
Reviews
(1-25 of 25)- Popular Filters
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June 15, 2022
TOPdesk: TOPproduct, TOPservice
- Use of Chage Activities and there 'deadlines'
June 01, 2022
TOPdesk: a movement of service.
- reporting possibilities
- Following up incidents
May 30, 2022
TOPdesk Review
May 29, 2022
The better professional helpdesk system
- None
- We're able to provide end-users with a way to update the password for departmental or guest accounts that are assigned to them. Prior to TOPdesk, this required manual intervention by the Help Desk.
- We're using the Asset Management portion to utilize "digital" assets for software licenses, items that require periodic renewal, and even automating some firewall configurations.
- Processes that used to require filling out a paper form or PDF are now an online form. The system knows who to route the request to, based on the requester's information. Many requests are also now automated, freeing up time from the Help Desk.
May 26, 2022
good program - needs a few tweaks
- we are working on implementing our key distribution utilizing this solution
May 25, 2022
TopDesk! Can't imagine my work space without it!
- Let users order their own products
- The easy way of creating a ticket by the customers itself
- The overall clean look!
- Automatically pulling EDR alerts and assigning them based on severity
- Automatically communicating IP block lists with our edge security devices
- Manage institution communications about known issues
- Updating our software assets with daily imports on usage from our servers
- Working towards Self-Service assignment of software packages
- The meeting room planner is very useful!
- The Kanban board of TOPdesk provides a very nice overview of tasks to be done and the operators that can do these tasks.
- Time and cost per ticket can easily be retrieved and could be the source for recharge information.
August 12, 2020
Already for 10 years a happy topdesker
- kanbanboard is helpfull
July 31, 2020
TOPdesk Review -- 10 years of TOPdesk
- Managing NMS notifications
- Supporting QA and understand throughout of our personnel in collaboration with our other business systems.
July 31, 2020
Introducing TOPdesk in a sales environment
- Automate and integrate our lifecycle service model with our customers and partners
- Building a brand based Knowledgebase. We've always had an internal training document for onboarding staff, but these documents were stored on a file server or printed out and in a folder. Digitizing this and storing it in the same system with the rest of our knowledgebase's has improved its usefulness and helps us determine who has actually reviewed them.
July 29, 2020
TOPdesk, what's in a name?
- The migration to a SaaS solution
- The SelfServicedesk which we use as central portal for all support questions
July 29, 2020
Museum multi-department TOPdesk review
- External support
- Time management
July 28, 2020
TOPdesk Review
- Used to manage other needs other than IT related needs.
July 28, 2020
Topdesk, Easy and effective
- we use TOPdesk as designed
July 28, 2020
TopDesk is Great
- We have started adding workflows
- Bookmarking tickets as reference for upcoming use
- Tracking ticket types to improve processes
July 28, 2020
TOPdesk is the first thing I open in the morning...so it's on the top of my list on my desktop.
- None.
January 29, 2020
TOPdesk provides top shelf functionality and value
- Record keeping and workflow for vendor change requests.
- Fire fighter audit logging.
February 14, 2019
Customer sherpa can get you there, a journey together.
- Non-IT departments responses to tickets and provide updates with being an operator
- Event Management
- New Employee
- Employee Departure
March 28, 2018
TOPdesk View
- Growing with our business
- We must have a better registration tool then we did have [previously]