December 14, 2020
Innovative Uses
- The meeting room planner is very useful!
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Showing 19 of 267 TOPdesk ratings and reviews.
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April 01, 2021
Innovative Uses
- Updating our software assets with daily imports on usage from our servers
- Working towards Self-Service assignment of software packages
August 31, 2020
Innovative Uses
- The Kanban board of TOPdesk provides a very nice overview of tasks to be done and the operators that can do these tasks.
- Time and cost per ticket can easily be retrieved and could be the source for recharge information.
July 31, 2020
Innovative Uses
- Managing NMS notifications
- Supporting QA and understand throughout of our personnel in collaboration with our other business systems.
Innovative Uses
- The migration to a SaaS solution
- The SelfServicedesk which we use as central portal for all support questions
Innovative Uses
- Used to manage other needs other than IT related needs.
Innovative Uses
- We have started adding workflows
- Bookmarking tickets as reference for upcoming use
- Tracking ticket types to improve processes
July 28, 2020
Innovative Uses
- None.
August 12, 2020
Innovative Uses
- kanbanboard is helpfull
August 05, 2020
Innovative Uses
- reporting possibilities
- Following up incidents
July 29, 2020
Innovative Uses
- External support
- Time management
Innovative Uses
- we use TOPdesk as designed
July 31, 2020
Innovative Uses
- Automate and integrate our lifecycle service model with our customers and partners
July 31, 2020
Innovative Uses
- Building a brand based Knowledgebase. We've always had an internal training document for onboarding staff, but these documents were stored on a file server or printed out and in a folder. Digitizing this and storing it in the same system with the rest of our knowledgebase's has improved its usefulness and helps us determine who has actually reviewed them.
September 11, 2020
Innovative Uses
- Let users order their own products
- The easy way of creating a ticket by the customers itself
- The overall clean look!
January 28, 2020
Innovative Uses
- Record keeping and workflow for vendor change requests.
- Fire fighter audit logging.
February 13, 2019
Innovative Uses
- Non-IT departments responses to tickets and provide updates with being an operator
April 16, 2018
Innovative Uses
- Event Management
- New Employee
- Employee Departure
Innovative Uses
- Growing with our business
- We must have a better registration tool then we did have [previously]
TOPdesk Scorecard Summary
Feature Scorecard Summary
What is TOPdesk?
Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
Categories: Facility Management, IT Service Management (ITSM)
TOPdesk Video
The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.
TOPdesk Integrations
Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, The Okta Identity Cloud, Microsoft Azure, OneLogin, Microsoft System Center, Microsoft BI (MSBI), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), BeyondTrust Remote Support (formerly Bomgar), Microsoft System Center Configuration Manager (SCCM), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM
TOPdesk Competitors
ServiceNow IT Service Management, Planon Universe, Cherwell Service Management, Freshdesk, SysAid, Ivanti Service Manager (powered by Heat), Jira Service Management (Jira Service Desk), Axxerion, by Spacewell, Solarwinds Service Desk (formerly Samanage)
TOPdesk Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.
TOPdesk Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 5% | |
| Mid-Size Companies (51-500 employees) | 55% | |
| Enterprises (> 500 employees) | 40% |
TOPdesk Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Forum/Community | ||
| FAQ/Knowledgebase |
TOPdesk Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux |
| Mobile Application: | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries: | Global |
| Supported Languages: | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
What are TOPdesk's top competitors?
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
What is TOPdesk's best feature?
Reviewers rate Self-service tools highest, with a score of 8.7.
Who uses TOPdesk?
The most common users of TOPdesk are Mid-size Companies from the Information Technology & Services industry.