TOPdesk is great
Rating: 9 out of 10
December 31, 2024
CK
Vetted Review
Verified User
1 year of experience
- Report building
- automatisation
- ticket follow up
Starting at $76 per month Per agent
View Pricing Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Learn from top reviewers
Happy TOPdesk Application manager
TOPdesk at [...] is our core tool regarding ITIL tooling.
We use TOPdesk as golden source regarding CMDB and all processes that need to document changes and incidents on item...
TOPdesk review
Asset mangement IT, ITIL processes Human Resource processes, Faiclity Management processes.
Business 'problems': one portal for all your facilitation questions and wishes. Be...
TOPdesk is great
We use TOPdesk to automate our IT proces flows (incident management, change management, problem management and asset management)
Richard Smeets
Administrator - Information Technology
Functioneel beheerder
SintLucas
15 years of experienceTOPdesk is a Top Service management application
We use TOPdesk for Incident, problem and change management for IT, Facility Management and Human Resource Management. Our scope is to become the One Stop Shop for every collea...
TOPdesk for registration in your company
We use TOPdesk for our Information Technology department, Facility, Hospitality and production departments. We use for example the modules Incident management, Change manageme...
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Awards
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Pricing
Essential
$76
Cloud
per month Per agent
Engaged
$109
Cloud
per month Per agent
Excellent
$155
Cloud
per month Per agent
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.topdesk.com/en/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $76 per month Per agent
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is an IT and Enterprise Service Management solution that aims to help users improve customer communication, manage workflows and keep track of assets. It helps organizations to work more efficiently, improve internal collaboration and improve customer and employee satisfaction.
TOPdesk is an ITIL based software solution with the first edition of TOPdesk being developed in 1993. SaaS and On-premises deployments are available. TOPdesk serves over 5500 customers in over 45 countries ranging from SMB to Enterprise organizations, with a focus on medium sized Enterprises and organizations with medium to high ITSM and ESM complexity needs.
TOPdesk empowers service teams to be self sufficient, with expert services and support available when needed. It enables customers to tame the chaos, become better together and discover new value continuously.
TOPdesk:
- Is suitable for IT, Facilities Management, HR and other collaborating service teams.
- Offers native integration and API capabilities to connect with other IT applications and partner solutions via their marketplace.topdesk.com.
Core features:
- Flexible workflows for various business processes, which can easily be maintained and adjusted without coding.
- Asset templates that are quickly adapted to the ever-changing asset landscape.
- A knowledge base to capture critical knowledge continuously and make it accessible for everyone.
- Overviews and dashboards created easily and always available for service teams to stay on top of their game.
- A self-service portal that increases transparency and grows with organizations as they expand their service delivery.
- Out-of-the box integrations, API’s and partner solutions to fit into the internal ecosystem.
Certification and hosting locations:
- TOPdesk is SOC2 Certified.
- TOPdesk currently offers hosting locations in Australia, Brazil, Canada, the European Union (several locations), Norway, the United Kingdom, and the United States of America.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Service automation capabilities
TOPdesk Screenshots
TOPdesk Video
Service Management with TOPdesk
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- Okta
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business / Lync (discontinued)
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
TOPdesk starts at $76.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management (discontinued) are common alternatives for TOPdesk.
Reviewers rate Organize and prioritize service tickets highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 28)
Review TOPdesk
Rating: 8 out of 10
December 31, 2024
CJ
Vetted Review
Verified User
3 years of experience
- Being able to paste images into knowledge items
TOPdesk product review
Rating: 8 out of 10
December 31, 2024
Vetted Review
Verified User
10 years of experience
TOPdesk a great tool to work with
Rating: 10 out of 10
April 03, 2024
RV
Vetted Review
Verified User
20 years of experience
- Automated actions
- Improved Asset management
Greatest job ever: TOPdesk administrator and do it all!!!
Rating: 10 out of 10
August 23, 2023
PV
Vetted Review
Verified User
3 years of experience
- Assetmanagement was a big step fporward to forefill all our nmeeds