It takes two to Totango
Updated November 07, 2016

It takes two to Totango

Nate Richardson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is used to provide business intelligence to Customer Success, Consulting, Onboarding, Professional Services, Sales, Marketing, and Support groups.

Pros

  • Intuitive Design
  • Reliable
  • Fast

Cons

  • Newness of the Enterprise platform is apparent. Have encountered more than a few bugs.
  • Increased product adoption.
We evaluated five other customer success platforms. We selected Totango because of its technical fit, usability, and competitive pricing.
Totango seems like it is best suited for companies that are focused on scalable customer success strategies over high touch. Totango is also very useful for companies that have a strong account based marketing strategy in place.

Totango Feature Ratings

8.0
Product usage
10
Help desk / support tickets
6
9.2
Customer profiles
10
Automated workflow
9
Internal collaboration
8
Customer health scoring
10
Customer segmentation
9
8.5
Customer health trends
9
Engagement analytics
10
Revenue forecasting
7
Dashboards
8
6.0
Role-based user permissions
6
7.5
API
6
Integration with Salesforce.com
9

Using Totango

Simple, elegant, and intuitive.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
None
  • Account and user segmentation
Yes, but I don't use it

Integrating Totango

Integrating with these products was a bit challenging due to the newness of the Enterprise platform and hierarchies functionality. However, Totango's team is made up of rock star customer success managers and customer success engineers that were able to assist with working through nearly every challenge we came across.

Comments

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