Totango - CS
November 24, 2020
Totango - CS
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
[Totango is] used by the Customer Success organization
- Allows you to track previous engagements with customers
- Launch success plays for common customer interactions
- The system is glitchy, things often don't save the first time
- Information only syncs with SFDC one way
- Data can be stale
- Throws errors when saving that are false negatives
- Automating some customer touchpoints/outreaches that would have previously required manual work
Do you think Totango delivers good value for the price?
No
Are you happy with Totango's feature set?
No
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
No