Outstanding Experience.
September 07, 2022

Outstanding Experience.

Sharon LeDonne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

I use Totango to manage my book of business, including logging touch points, keeping track of tasks, and automating processes. Our team manages a subset of our customers in Totango, which provides a quick place to find key account information, calculates customer health, and provides visibility to leaders on the status of our relationships with our customers. We've also developed success plays and campaigns to target our customer base and establish best practices among the team.

Pros

  • Totango easily integrates with other tools to pull information in one place.
  • Totango is extremely easy to configure how you want, including adding new attributes that are important to you, creating segments relevant to your business, and automating processes through SuccessPlays and Campaigns.
  • Totango Support is amazing! Very knowledgeable and prompt!
  • Totango provides so many resources for users, including tutorials, a knowledge base, and the new creator campus. It's awesome.

Cons

  • I'd like to see more calculation possibilities for collections data. For example, if I'm pulling in current support cases, being able to count how many within Totango would be helpful.
  • Increasing the lifetime value of existing customers.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Totango has been amazing! The product is extremely user-friendly and allows for quick wins both on a small and large scale. Totango provides so much access to help - support, knowledge base, ask me anything sessions, creator campus, tutorial videos. Overall, an amazing experience using this product and working with the Totango team!

Totango Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
9
Engagement analytics
9
Revenue forecasting
7
Dashboards
9
Role-based user permissions
10
API
10
Integration with Salesforce.com
10
Integration with Marketo
Not Rated

Comments

  • Megan Hales | TrustRadius Reviewer
    Sharon, Thank you for taking the time to submit your review of the Totango platform. We are delighted to hear you have leveraged the platform to access data to make better business decisions and extend the CLV! Brava! We also love to hear that you are not only seeing value in the platform but in the support provided by the team as well. As for the area, you would like to see improvements around data calculations - I have shared your feedback with the team. If you have not already submitted this on the product wishlist, when you have a moment, please do! Feedback is a gift! https://wishlist.totango.com/

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