Spend more time on your business, not administration
Updated July 28, 2016

Spend more time on your business, not administration

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Passport

Overall Satisfaction with TriNet

We use Trinet across our whole organization for payroll, healthcare benefits and HR compliance. We are a start-up, so Trinet enables us to spend more time on our business and not get bogged down with administration of payroll and benefits. In addition, partnering with Trinet enables us to scale easily, whether it's hiring more employees or opening new offices in different states.
  • Ease of payroll processing.
  • Very responsive Client Service Specialists.
  • Attractive online portal that makes employees feel like we are using a premium service.
  • I've administered Trinet at two different companies and the response time and availability of HCCs need a lot of improvement.
  • There needs to be proactive outreach when there are changes to compliance rules that affect our company. An mass email with no real next steps is not sufficient. It's up to me to bring it up with someone and ask for clarification.
  • Benefits enrollment information could be streamlined. It's hard to decipher the differences between Benefits Summary vs Benefit Guidebook vs Summary Plan Description. You have to open up a bunch of PDFs to figure out the costs, differences, etc.
  • Partnering with Trinet enables us to reduce the costs of administrative (overhead) staff.
  • ADP
Trinet seemed to offer more comprehensive services and having worked with Trinet previously, I was comfortable moving forward with them.
Trinet is well-suited for small businesses and start-ups,where it doesn't make sense to hire someone who is essentially overhead to manage things like payroll and benefits.

TriNet Feature Ratings

Employee demographic data
Not Rated
Employment history
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Not Rated
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Support for external payroll vendors
Not Rated
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Report builder
Not Rated
Pre-built reports
Ability to combine HR data with external data
Not Rated
New hire portal

TriNet Support

The support from the Client Services Specialist is outstanding. Lightning fast and very helpful.

The support from the HCC is frustrating at times. The HCC is not very responsive, so I need to follow up on requests frequently. A few times, the HCC has admitted to forgetting about my issue completely. I need to repeat myself in order to get the HCC to understand the issue (usually because the HCC didn't seem to read my email very carefully). I don't know if it's because the HCC is stretched too thin among too many clients, but this is a serious weakness with Trinet. I've experienced similar issues when I was with another company, as well.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - The bug itself was resolved relatively quickly, but the bug did cause some issues that took a while to fix.