Pure payroll experience
Updated April 27, 2017

Pure payroll experience

Annette Davies | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • I only use the payroll piece. I am not sure what catefory it fits in from above

Overall Satisfaction with TriNet

The only issue we have had with technical support is what we had on our records did not match what TriNet had on thier records. (We did a rehire and the active employee was on Trinet records, but not available on our end. Ours was still considered terminated. Ended up that we had two records for that employee - Trinet had the active employee and we only had the terminated record available. This has happend twice)

It was very time consuming and the support dismissed our problem first because they saw an active record. It took several calls to get this acknowledged by Trinet and fixed.

Otherwise our overall experience has been excellent with customer support. Our Trinet representative is awesome.
Trinet is our PEO and is being being used for HR and Payroll purposes. We looked to add expense as well (especially since it included in the cost) but chose a Concur due to the faster turn around time.

Pros

  • The Trinet support group are responsive and accurate. Having a problem is [usually] easily solved
  • Regular group meetings for staff on benefits
  • Payroll reports have provided all information I have needed to ascertain. Also most reports can be downloaded as Excel reports to edit to what is needed

Cons

  • The preview available when submitting payroll does not supply sufficient information. For the review I want like to be able to see a check register before submitting payroll. It would give us the ability to catch more errors before payroll was run
  • Very expensive, and lots of charges when payroll changes are made.
  • We did not have to hire a full time HR manager. The employee responsible for payroll and HR only devotes a few hours of time every week, in most cases
  • Helps eliminate most employee inquires for information.
We pay all employees via salary and not hourly so not alot of time is needed to submit payroll if there are no changes.

When there are changes is is difficult to verify the results are right (especially salary changes) because the preview available before submitting payroll is not adequate.

TriNet Feature Ratings

Human Resource Management ()
Not Rated
8.5
Pay calculation
8
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
7
Reimbursement management
Not Rated
Leave and Attendance Management ()
Not Rated
8.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
5
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using TriNet

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