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TriNet - we are happy we tried it!
Updated September 20, 2019

TriNet - we are happy we tried it!

Meredith Turcotte | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use Trinet as part of our payroll services for one of our accounting clients.
  • Customer Service - I am able to get someone online or on the phone when I need them.
  • Compliance - we have never had an issue with payroll tax or other employment compliance issue.
  • Ease of Use - the default payroll option makes regular payroll cycles very easy.
  • Reporting - While the reports contain the relevant information, they are awkward to pull from the website (especially in PDF). It takes a lot of clicks and scrolling to get a single report.
  • Update: They are rolling out revisions to their website, so I am excited to see if they have made improvements to the reporting
  • Website navigation - it may be that I do not spend very much time on the site, but the website does not seem intuitive to me and I find myself "exploring" a lot before I find the screen I want.

The conversion from our former payroll provider was relatively easy. Email notifications are helpful and timely. I always am able to get a service agent on the phone, if needed.

I was surprised to discover that our client services associate had left the company. I did not find out until I tried to email and received an out of office message that they were out "for the week". When I contacted one of the alternative agents listed in the email, I was told that my agent was no longer with the company.

Points off for reporting and website navigation. I am hopeful that the new website will show improvements in this area.
  • Payroll accuracy has improved (we had many issues with our former provider).
  • I spend much less time communicating per-payroll information.
  • I spend more time pulling reports.
  • Paychex and ADP

I have not experienced any issues with payroll through Trinet. I have had clients complain about errors when using both Paychex and ADP as providers.

Login/website security is less of a hassle with TriNet. I am satisfied that the website is secure, and I am not required to jump through hoops (repeated password changes, account disabling after a short inactive period, etc).

It is well suited for the "payroll in a box" solution to offer straightforward salaried payroll and benefits in one place. I think that, if I had a payroll that changed often (hourly or commissioned employees) I would find the interface less appealing.

TriNet Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.8
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

Evaluating TriNet and Competitors

Yes
  • Price
  • Product Reputation
  • Positive Sales Experience with the Vendor
N/A

TriNet Implementation

Ran smoothly, required quite a bit of work on our end to complete worksheets rather than providing information and having Trinet do it
  • Don't know
Change management was a big part of the implementation and was well-handled
  • transition was rather smooth

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
They offered assistance with a tax issue that occurred before we became customers

Using TriNet

ProsCons
Like to use
Feel confident using
Unnecessarily complex
Slow to learn
Cumbersome
  • Automatic, salaried payroll
  • Auto payroll tax payment and filing
  • updating salary
  • pulling reports