More than a payroll company
April 20, 2019
More than a payroll company
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
We have used TriNet across our whole organization as a PEO since the company's inception in 2001. What we see as an advantage is that TriNet offers payroll, benefits, hr support, etc. as a complete package. We don't have to contract a payroll company and then try to find benefits that will work for our people.
Pros
- Supportive of our company through several transitions, growth spurts, as well as downsizing.
- Provides a comfort level that our payroll will happen on a timely and accurate basis.
- Provides several levels of support based on questions or needs that allow for answers quickly.
Cons
- We have had a few problems in the area of payroll as it relates to additional deductions such as 401K. It appears to be a timing issue that took a while to resolve.
- They have limitations on who I can talk to. For example, I would like to sometimes talk directly to a payroll representative for back and forth dialogue, but instead I have to provide details on the issue to my rep and she goes back to payroll.
- I still have some trouble creating specific reports through passport -- it may be just user error, but it is frustrating.
- TriNet has definitely had an impact on the time I spend on payroll.
The above companies were able to provide great payroll resources; however, when it came to benefits for our employees, they fell short, and it became our problem to go out and resource this part of our business.
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