Item: TriNet
Rating: 7
Author: Jennifer Phan

Overall Satisfaction with TriNet

Use Cases and Deployment Scope

TriNet is used across the organization in the USA. We use TriNet for payroll processing and to administer benefits.

Pros and Cons

Pros

Quick response turnaround time from our payroll and benefits representatives
Visually easy and intuitive to process payroll using the payroll grid
Short wait time for TriNet customer support hotline

Cons

TriNet needs to upgrade its software. Their system cannot pick up on retro payment for new hires who start after the last pay run has closed. I have to manually email our payroll rep to include this every single time this happens.
There isn't a pre-onboarding process built out for employees to enter in their profile information before their hire date. A lot of other PEOs have this feature.
Their reporting tool is not intuitive and outdated. You can only use their standard reports because their report tool is so hard to use.

I like the customer service we receive from our payroll and benefits representatives. There is also a short wait time when calling the TriNet hotline. No complaints here. The reason why I gave them a 9 instead of a 10 is because I don't feel a personal connection with TriNet. I have worked with a payroll rep in the past that used to call me on my birthday or before my vacation to wish me well. I understand this is not the industry standard but this is an example of someone going above and beyond in my opinion.

Usability

There are some things that are intuitive like payroll processing but what's less intuitive is their benefits module. There are so many plans that it's hard to understand and administer from an admin perspective and difficult to conceptualize as a user. I always have to reach out to customer support when it comes to benefits.

Return on Investment

TriNet has helped us stay in compliance with HR state and federal policies.
TriNet has helped us provide our employees with payroll and benefits.

Alternatives Considered

ADP TotalSource, Insperity PerformSmart, Justworks and Workday Human Capital Management

We chose TriNet when our company was starting out. We may be switching to a new PEO soon because the needs of our business have changed and we would like certain features that TriNet has yet to fix or add.

Likelihood to Recommend

TriNet is well suited for small companies (1-250 employees) because they can provide basic needs such as payroll and benefits. They may not be the best option for bigger companies because they are missing features that are "nice to have" such as trainings and pre-onboarding tools.

TriNet Feature Ratings

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TriNet - Good for the Basics