TriNet - Good for the Basics

I like the customer service we receive from our payroll and benefits representatives. There is also a short wait time when calling the TriNet hotline. No complaints here. The reason why I gave them a 9 instead of a 10 is because I don't feel a personal connection with TriNet. I have worked with a payroll rep in the past that used to call me on my birthday or before my vacation to wish me well. I understand this is not the industry standard but this is an example of someone going above and beyond in my opinion.

There are some things that are intuitive like payroll processing but what's less intuitive is their benefits module. There are so many plans that it's hard to understand and administer from an admin perspective and difficult to conceptualize as a user. I always have to reach out to customer support when it comes to benefits.

TriNet is well suited for small companies (1-250 employees) because they can provide basic needs such as payroll and benefits. They may not be the best option for bigger companies because they are missing features that are "nice to have" such as trainings and pre-onboarding tools.