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In general, a satisfied customer
April 27, 2019

In general, a satisfied customer

Lise Babin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

WE USE TRINET FOR PAYROLL ONLY.
  • Customer service: always get an answer right away.
  • Implantation staff: really well trained.
  • Software: user-friendly.
  • Insurance: as I have some complaints about the provider.
  • When we have some more intense, precise questions sometimes it takes times to answer.
  • WE HAVE AN EMPLOYEE WITH A TAX ISSUE. IT WAS A TRINET ERROR, THAT SHOULD NOT HAPPEN.
More on the platform technology as we do not use the HR processes, we have our own intern department.
I can't give it a 10 because there are still some issues that stay questionable.
Easy to find what we need on the platform but there are still some questions that I asked at the beginning that remain unanswered. Like, does Trinet have a NEW HIRE booklet? no one answered me on this. Still looking.
  • Cost: we were looking at lowering our cost and Trinet did that.
  • As we are not using the HR, that does not affect us but we did not need it.
  • Reporting is good: a lot of reports that we do not need but if we do, they are available.
We were using TotalSource from ADP and were very satisfied, however, the cost was an issue.
The implantation staff was really good, the platform is user-friendly.

TriNet Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.0
Pay calculation
7
Benefit plan administration
7
Direct deposit files
7
2.0
Balance details
2
Annual carry-forward and encashment
2
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated