The better Payroll/HR option
January 22, 2020

The better Payroll/HR option

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use it for payroll and HR, such as workers comp, healthcare benefits and PTO. It's used by all employees. It allows us to not worry about these components of our business and focus on what we're good at.

Pros

  • Healthcare benefit options and costs
  • Dedicated account managers that respond quickly and address problems

Cons

  • Reporting capabilities
Having come from ADP TotalSource I can personally say the communication and support is much better. I haven't had any complaints with TriNet's customer service. I feel like a valued customer.
The online interface is pretty good, I just don't like the reporting options.
  • Stay within HR compliance.
  • Allow employees to contact an entity on payroll/benefit matters.
TriNet's customer service is way beyond what ADP TotalSource offered us. We feel valued by TriNet, while ADP made us feel little.
We had a workers comp issue that TriNet handled very efficiently and professionally every step of the way. They allow us to be hands off with explaining benefits. Easy payroll interface and adjustments. Good for a company that doesn't have someone dedicated to HR.

TriNet Feature Ratings

Employee demographic data
8
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Balance details
7
Annual carry-forward and encashment
7
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Report builder
5
Pre-built reports
5
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
9
Manager tracking tools
9
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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