Item: TriNet
Rating: 10
Author: Selene Benavides

Use Cases and Deployment Scope

Today, we leverage TriNet as our everything Human Resource platform, including payroll and benefits across the entire organization. Our employees are able to access their payroll documents, inquire about their benefits coverage and overall contributions by ALPFA at the touch of a button. Administratively, we are able to pull reports for PPP applications directly built by Trinet, including standard reports we need for audits and reviews. I just recently went in to see my 401K contributions to date, and even if TriNet is not the provider, TriNet provides a direct link to the service provider so I don't have to go to a different website.

Pros and Cons

Easy to use and navigate platform.
Responds to questions quickly.
Provides detailed reporting access when needed.
Gives guidance on HR issues and concerns.
Proactively makes you aware of changes in states where your employees resides.
Keeps you in compliance with state employment requirements.

When asking for guidance on particular issues, they can be vague.
Turn around time can sometimes be slow.
Fees go up every year.

Support Rating

Like I mentioned, sometimes responses are slow and incomplete. I understand that being vague over email is sometimes required considering the topic but picking up the phone and making a quick call to provide additional details may be very helpful so that the reiteration of emails is limited. Additionally, providing documents to read to get your answer does not provide the best customer service.

Usability

Very easy to navigate on the platform and users can find their information they are looking for easily. The widgets are easy to use and the pertinent or relevant is always available on the dashboard. The reporting/data analytics tool has come a long way since we first engaged with TriNet and seems to be easier to use. However, most of the reporting I've needed, have been provided through standard reports already in place.

Return on Investment

HR compliance.
Improve payroll accuracy.
Reduce the time needed for HR administrative tasks.
Have one place for everything HR.

Alternatives Considered

ADP TotalSource

We have used ADP before and they lacked transparency in fees and reporting. With TriNet, we are able to allocate in our accounting system expenses for fees and not just a number in the payroll amount that changes every month. It is a standard fee each month explicitly stated for you in the payroll report.

Likelihood to Recommend

It is a one-stop source for all HR needs. We do not have a trained HR person in-house but know we can count on TriNet for all personnel issues, benefits, and retirement, transparency, and reporting. In addition, it is helpful to know that TriNet keeps us in compliance with state filings and regulatory requirements with little help from us.

TriNet can save you time and money!

Overall Satisfaction with TriNet