Item: TriNet
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use TriNet from hiring to someone leaving the company so, for payroll, insurance, benefits, HR support, 401k support, paying taxes in states where we have employees, and lots of smaller things, too.

Pros and Cons

Payroll is easy
Offers great health insurance plans and a variety to suite employee needs
Are available to answer questions pretty quickly

We have to micromanage to ensure that when things deviate from the usual/normal, those things get taken care of correctly.
The front line workers tend to not be the best trained so we sometimes have to ask to speak to managers or other people to ensure that the information we receive is correct.
TriNet is pretty siloed, so it can be hard to get information from more than one department if there is an issue that spans more than one department (401k issue that needs the 401k team and payroll team to work together as an example).

Support Rating

The website is great. We can get ahold of people easily, reports are pretty good, the user experience overall is pretty good.

Usability

Basic things they are great about--website, call center, response time.

Return on Investment

Payroll is a breeze
Grabbing reports is easy
The constant issue we experience is when we have issues that deviate from the "normal"

Likelihood to Recommend

Overall, TriNet is a good product for benefits and payroll, but not all the best when non-normal issues arise. The benefits are great if you're doing normal day to day business--you're all set. But when complicated matters come up, we have not been very happy with their lack of attention to detail and me having to constantly ask follow-up questions to get answers.

TriNet Review

Overall Satisfaction with TriNet