TriNet is great for small companies wanting to offer a wide range of health/dental/vision benefits and have an HR partner
March 23, 2023

TriNet is great for small companies wanting to offer a wide range of health/dental/vision benefits and have an HR partner

Elizabeth Westbrook | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

PEO plus benefits program, payroll, shared HR responsibilities

Pros

  • Benefits portal for employees
  • Payroll module and calendar
  • 401k loan management

Cons

  • System can be challenging to navigate for employees with multiple nav options on left and upper areas or subjects are not easily related to what is in their mind; multiple handbooks and similar
  • Customer service has improved in the last year but there is still room for improvement. Some tickets/cases simply take way too long with little communication while open. Best improvement is putting more power in the hands of the front line.
  • Managing unusual circumstances with payroll
The TriNet customer service is improving. That is tangible. Simultaneously, any challenging question or any benefit change can take weeks on end with no communication during the management of the case.
There is just so much information in the system and sometimes it is attached to other systems in a way that it's hard to know where to find things and a TriNet rep needs to walk you through finding it. Using chat they tend to copy and paste huge strings of instructions into the chat which is challenging to test while scrolling through all that text.
  • Payroll accuracy
  • Managing multi-state taxes and reporting
  • tax forms
  • COBRA
  • benefits options and management
  • HR compliance
We did go to some seminars TriNet offered during COVID and they were helpful with developing staff communications. We were already predominately a remote work force but had a small percentage of staff in the office and this helped with allowing those to go home. We didn't have layoffs or similar so although TriNet offered quite a bit in that arena, we had no use case for that.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

TriNet is great for a small organization with a remote workforce. A predominate feature is the depth and breadth of health/dental/vision/life and similar benefits the employees can select from that allows them to pick carriers that are top in their own state. Having PEO partner is helpful in more strenuous human resources issues and its nice to share responsibility for items like COBRA or writing a handbook or similar within a small org and utilize this for outsourcing.

TriNet Feature Ratings

8.3
Employee demographic data
8
Employment history
10
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
5
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
8.4
Pay calculation
9
Off-cycle/On-Demand payment
7
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
6
Reimbursement management
Not Rated
8.0
Approval workflow
10
Balance details
6
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
10
Update personal information
8
View job history
9
View company policy documentation
5
Employee recognition
Not Rated
Asset Management ()
Not Rated
5.3
Report builder
5
Pre-built reports
6
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

24 - We have 3 admin and the other users are staff
3 - Having some experience in these areas would be helpful: Human resources, benefits, payroll, payroll taxes, 401K
  • Diversification of benefit options
  • Remote work force with multi-state tax and benefit considerations
  • Small org wanting to outsource some human resource responsibilities
  • DEI training
  • Helping us with corporate handbook policies
  • hiring
  • succession planning
We are happy with the product and offerings and customer service is getting better all the time.

Evaluating TriNet and Competitors

  • Price
  • Product Features
This fit in our budget and offered a variety of solutions we needed.
We would look at customer satisfaction ratings and partnership on items like co-writing corporate handbooks and similar. Ability to manage complex payroll situations like retiree payout.

Using TriNet

ProsCons
Technical support not required
Well integrated
Consistent
Convenient
Familiar
Do not like to use
  • Benefits selection
  • Pay rate, department change, and location changes
  • Payroll
  • Admin view of PTO is challenging
  • Nav on left and top can be confusing as well as terminology utilized
  • Reporting module seems more challenging than necessary
  • Clip ons have great info but it's hard to know when to go there for info and when info is inherent in core system

Comments

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