Item: TriNet
Rating: 6
Author: Lisa Krol

Use Cases and Deployment Scope

We work with TriNet as our HR system. TriNet makes it easy to stay in compliance when we have employees scattered around the U.S. and different state compliances to be in line with. We also use TriNet to pay our employees as well as capture Time off and Expense reports. The expense reporting is much easier to gather data with and get approvals.

Pros and Cons

Expense Reporting.
Compliance.
HR Notices.

Time Off has been finnicky. Currently, our entire staff shows negative time for sick time accruals.
The dashboard can be used in Dark mode, but the accessibility doesn't work in Dark Mode.
The UI can be clunky.

Return on Investment

Reduces the time HR spends on administrative tasks.
Compliance at the state and federal levels is great.
More complaints about the end-user experience for employees.

Usability

Dark mode is buggy. From an admin perspective, usability is great. Employees and end-users have far more complaints. Time off (sick time) is currently negative for everyone on our payrolls and has been for about a month. The dashboard can be unintuitive, like clicking Time Off and then having to click another link before you see time off data.

Support Rating

I contacted support for help with a benefits question (I always contact support as a last-ditch effort after checking every document and link I can find). I checked FAQs before contacting them, and they were unable to give a helpful answer.

COVID-19 Support

TriNet has made onboarding and offboarding more efficient for us, and approvals and workflows are easily sent to needed staff while being scattered across the US due to hiring people remotely.

Alternatives Considered

GoCo

There are plenty of days I miss GoCo, their user interface was much simpler. That being said the workflows in TriNet are more robust.

Key Insights

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

Likelihood to Recommend

Trinet is very well suited to handle a variety of time-consuming HR tasks, making them easier and faster. The Money section works well. The time off section has bugs. Notifications could use some work as there is no way to mark notices as read in the interface and the notification doesn't go away.

TriNet - Overall a good product, although lacking in some areas.

Overall Satisfaction with TriNet