TriNet Platform
August 20, 2024

TriNet Platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

I utilize TriNet Payroll and Benefits services as well as situational HR support. Dedicated Account representatives are allocated per client so you develop a relationship with your team. TriNet also offers employee training and compliance support. As Federal or State laws are enacted or updated, TriNet provides detailed explanations ahead of the enforcement dates so you are prepared.

Pros

  • Payroll reporting
  • HR guidance
  • Benefits

Cons

  • ability to edit payroll
  • ability to edit PTO
  • PTO interface is difficult for end user to understand
  • Hiring
There are some areas where the customer should be able to make edits and they have to go through more than one department and usually a significant waiting period before the edit is completed.
Account specific representatives are excellent however, there have been times when I have called in and have had to explain in detail to a general support person and they are not able to assist.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

As I noted previously, HR Support and Benefits are superior.

TriNet Feature Ratings

6.5
Employee demographic data
8
Employment history
5
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
5
7.7
Pay calculation
8
Off-cycle/On-Demand payment
5
Benefit plan administration
10
4.7
Approval workflow
6
Balance details
1
Annual carry-forward and encashment
7
7.8
View and generate pay and benefit information
9
Update personal information
10
View job history
9
View company policy documentation
3
Asset Management ()
Not Rated
4.0
Report builder
4
Pre-built reports
4
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
9
Manager tracking tools
7
Performance and Goals ()
Not Rated
8.0
Job Requisition Management
8
Applicant Tracking
8

Using TriNet

31 - Admin , Finance to employee
2 - HR Director

CFO
  • Payroll
  • Benefits
  • ATS Hiring
  • HR guidance
  • Employee training
As a small company, it is easy to have all things HR bundled together and integrated.

Evaluating TriNet and Competitors

  • Integration with Other Systems

TriNet Implementation

TriNet Training

Configuring TriNet

No - we have not done any customization to the interface

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None

Using TriNet

ProsCons
Relatively simple
Easy to use
Technical support not required
Quick to learn
Convenient
Feel confident using
Familiar
None
  • posting a job
  • entering a new hire
  • making a pay change
  • entering payroll
  • reports
  • OFCCP
Yes

TriNet Reliability

Has flexiblity depending on organizational size.
Very few times has TriNet been unavailable.
Not always reliable.

Integrating TriNet

  • 401(k)
Not at this time.

Relationship with TriNet

Upgrading TriNet

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented a year ago
    We appreciate your feedback on our platform, and are thankful for the ability to serve your company’s HR needs. We will share your thoughts with the appropriate internal teams.

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