Item: TriNet
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business problems that I was hoping TriNet would address as we switched from ADP (please note that we have only been with TriNet for approximately seven months) were skyrocketing health care premiums, employee relations issues, issues of implementation, and assistance with ongoing tax issues that were the fault of ADP and not our organization. When we switched, we were happy to find an absolute bevy of healthcare options that were much more appropriate to our needs at better pricing, but the other issues are ongoing.

Pros and Cons

They are very good at compliance, almost problematically so.
The open enrollment and benefits renewal processes are excellent.
Their employees are very kind and responsive.

The portal is often problematic: time-tracking has little to no flexibility; notifications on the dashboard never. go. away.; getting anything updated or implemented can take forever; and there are a lot of things in the payroll process that make absolutely no sense whatsoever (i.e. not being able to verify, even at an approximation, what the pay for an employee is on their final payroll after termination until the payroll has already been approved and processed.)
Administrators are entirely unable to make adjustments to employees in the system without strict oversight by TriNet. It is rather absurd considering that there has to be some amount of shared responsibility there.
TriNet reps told us what we wanted to hear in getting us to switch to their service. When we finally did switch, there was not nearly enough onboarding, and a few things that we were told would be possible were, in fact, not possible.

Return on Investment

The compliance is very good, but as I previously mentioned, it can be overzealous.

Usability

There have ben a lot of problems with getting the portal to function the way we need it to. It still isn't there, and we have had to accept some less-than-ideal issues.

Support Rating

The reps I have worked with have generally been very nice and very understanding, but they also seem to have limited knowledge of what is possible and limited ability to really DO anything to assist.

COVID-19 Support

N/A

Alternatives Considered

ADP TotalSource

They both have their good and bad. The assistance with ADP was much faster.

Key Insights

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Did TriNet live up to sales and marketing promises?

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Other Software Used

Salesforce CMS, iWave, Salesforce Marketing Cloud, Submittable, Formstack Forms, Asana, Slack

Likelihood to Recommend

I think there is potential for improvement, and I do believe that they take my feedback seriously, which is really important to me. I've used a lot of PEOs, but this experience has been quite frustrating. The portal is much less clunky than we had with ADP, but it is also (ironically) much less user-friendly in my experience. And for quite awhile after we first switched to TriNet, it was difficult to get any help that led to real action.

Optimistic for some improvement.

Overall Satisfaction with TriNet