I'd be lost without TriNet
Updated February 20, 2025

I'd be lost without TriNet

Clarissa Baez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Our organization uses TriNet for a number of things. They help us process our payroll, our employees can access and select their benefits in the online platform, we keep all of our employee information in TriNet for easy access, employees can put in time off requests for their manager to approve, etc. They also provide compliance updates/regulations and many free training courses that I have taken over the past few months. Being a new employee at my company, I had a lot to learn and TriNet made it very easy to get accustomed to my everyday tasks and whenever I had questions, their customer service reps were eager to help.

Pros

  • Customer Service- friendly and efficient
  • Payroll- easy to set up recurring pay for bimonthly payroll
  • Benefits- easy for employees to make benefits selections because each plan is given in detail with the costs right on the TriNet platform

Cons

  • Invoices- TriNet sent our CEO an invoice and we had no idea what it was for... it took several people to get back to us to finally let us know
  • TriNet has helped me stay in compliance, as we have employees who live in several different states and it would be very difficult and time consuming to try to find the details on my own. TriNet has them all in one place
  • Our payroll is simple and only has to be quickly reviewed each week due to TriNet allowing us to set up autopay and direct deposit
It's pretty user friendly, but sometimes I have a hard time finding what I'm looking for because there is so much content. It's not really the fault of TriNet, rather I need to get more used to the platform
I have had to contact TriNet many times over the past few months and the customer service reps have always been very friendly and helpful
I have not used other products like Trinet

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

If an organization is looking for a one stop shop, then TriNet is the place. They make it easy to do payroll, benefits, training, compliance, time off requests, etc. It may not be as appropriate if an organization has a lot of contract workers or if they have a lot of employee reimbursements to process

TriNet Feature Ratings

8.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.3
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
5
8.3
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
8
8.6
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
7.0
Candidate search
7
Candidate development
7
7.0
New hire portal
7
Manager tracking tools
7
7.0
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
7
Performance tracking
7
7.0
Job Requisition Management
7
Publish to Social Media
7
Job Search Site Posting
7
Applicant Tracking
7
Notifications and Alerts
7

Using TriNet

26 - Software developers, engineers, HR, customer service

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 9 months ago
    Hi Clarissa, thank you for this warm review! We are thrilled to hear about your experience with our wonderful team. We agree that we have the most professional, knowledgeable, and incredible HR experts and customer experience people in the business! We are also glad to hear your feedback on our HR platform, compliance, and other HR offerings. It is our pleasure to be able to serve you and your employees, and we look forward to being part of your continued success.

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