TriNet Review
February 09, 2025

TriNet Review

Selene Tudela Hagen, M.S., PHR, CCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet as an HRIS and payroll platform.

Pros

  • TriNet EXCELLS at Customer Service is the best support team I have ever had. They are intelligent and knowledgeable. They respond quickly, and their answers are thorough and helpful. Another payroll company supports us for a different company, and it's night and day. I can't say enough good things about them. I love my support team!
  • The rest of the team is responsive and supportive. It's easy for both employees and company reps to get a response.
  • The platform is customer-friendly.

Cons

  • Cost.
  • Easier to transfer employees between entities that are part of a group.
  • TriNet is excellent for compliance purposes. I am happy that we are getting help with ACA and EEO-1 reporting.
  • I love having a knowledgeable team that I trust and to whom I can reach out when I have questions.
  • TriNet manages all our tax reporting, facilitating payroll administration.
I find the platform very easy to use.
In my opinion, the quality of the support I receive is TriNet's strongest feature. AMAZING Team!
TriNet's support team is the best team I have ever worked with. SAP and ADP are good platforms. Paychex support is poor.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

TriNet's customer service is fantastic. I can only say good things about my support team. They are always professional and kind. I am taking the time to write this review because I am very grateful for the support I receive.

TriNet Feature Ratings

6.7
Employee demographic data
10
Employment history
6
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
1
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
10
9.3
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
6
Reimbursement management
10
9.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
7
8.5
View and generate pay and benefit information
10
Update personal information
10
View job history
4
View company policy documentation
10
Asset Management ()
Not Rated
9.0
Report builder
8
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
10
Manager tracking tools
6
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 9 months ago
    Hi Selene, and thank you for this warm review! We are thrilled to hear about your experience with our wonderful team. We agree that we have the most professional, knowledgeable and incredible HR experts and customer experience people in the business! We are also glad to hear your feedback on our HR platform, compliance and other HR offerings. It is our pleasure to be able to serve you and your employees, and we look forward to being part of your continued success.

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