Pleased with TriNet but always room for improvement
March 13, 2025

Pleased with TriNet but always room for improvement

Jim Zajko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We have been using TriNet since our start-up was formed over 8 years ago. We are a small company with about 10 employees. TriNet has helped us manage our payroll, human resources and benefits. I have been very impressed with their website and tools/reports they offer to help us manage our business.

Pros

  • Website is well organized and easy to navigate
  • Breadth of Benefit choices
  • Reports and analytics are helpful to manage our business

Cons

  • per employee fees could be more competitive
  • responsiveness to issue resolution could be improved. The Chat service is usually helpful but sometimes issues remain unresolved for long periods of time..
  • Employees are generally pleased with the breadth of benefit plans
  • Onboarding employees is fast and easy.
  • LOA process has allowed several employees to take time off (with pay) to tend to a new born or a sick parent.
I rate TriNet's overall usability as an 8. Working with TriNet is generally without issue but issues occasionally surface and some of them take more time to resolve than I am happy with.
I use the chat feature extensively. And saving a copy of the chat transcript helps me explain to employees what was said and done. But there are those few times when a case number is assigned and you don't hear back for weeks. If the timeliness of the responses was a few days or less than week, I would rate this higher.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

TriNet Feature Ratings

8.5
Employee demographic data
Not Rated
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
9.6
Pay calculation
9
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
10
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
9.3
View and generate pay and benefit information
10
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.0
Report builder
8
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 8 months ago
    Wow We are thrilled to hear about your experience so far with TriNet. We love happy tears Thank you for trusting us with your HR needs and we look forward to being part of your continued success.

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