Very good option for a PEO
April 09, 2025

Very good option for a PEO

James Collett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is the PEO provider as we are a UK based business and TriNet allows us to hire, employ and offer benefits much better than we could without them. We also use TriNet as an EOR in Canada. In total we use TriNet for 12 employees, 10 in the US and 2 in Canada.

Pros

  • Benefit Offering
  • Time off Management
  • I9 Verification

Cons

  • UI is pretty basic
  • Longer hours for customer support
  • Reporting could be easier to edit
  • Hr compliance
  • Benefit administration
  • Improved payroll accuracy and administration
The system is good but the user experience could be improved in comparison to other, more modern options. IT can feel somewhat clunky and while most things can be found, it's not always the most intuitive and takes some time to get used to before confidence in doing so is achieved.
The support overall is very good. There seems to be a good number of customer support staff and they are knowledgeable and pleasant to deal with and it almost all cases are able to resolve the question or issue very quickly. My only complaint would be having to wait in some cases as I'm based in the UK and the correct department may not be open 24 hours.
I was no involved in the decision to use TriNet as it was in place before I started my role but I have since looked at Deel but they were not able to offer the same level or variety of benefit options as TriNet so that is why we have stayed.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

BambooHR®, PandaDoc, Notion
TriNet is a great option as a PEO and EOR and is able to provide excellent benefit options, especially for smaller businesses that would not be able to get the same plans by themselves. It makes management of our US and Canadian workforce very straightforward and provides customer service if any questions are raised by the employee or employer.

TriNet Feature Ratings

8.3
Employee demographic data
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
9
9.8
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
9
Salary revision and increment management
10
Reimbursement management
10
9.0
Approval workflow
10
Balance details
8
Annual carry-forward and encashment
9
8.4
View and generate pay and benefit information
9
Update personal information
8
View job history
9
View company policy documentation
9
Employee recognition
7
Asset Management ()
Not Rated
8.0
Report builder
7
Pre-built reports
9
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
8.5
Performance plans
9
Performance improvement plans
8
Review status tracking
8
Review reminders
9
8.0
Candidate search
8
Candidate development
8
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 10 months ago
    Thank you for sharing your experience working with TriNet to help you attract and hire global talent. We are pleased to continue to serve your HR needs.

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